999 Emergency Medical Advisor

2 weeks ago

Preston, United Kingdom North West Ambulance Service NHS Trust Full time

A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure.

Handling emergency calls and thriving amid the challenges this role presents, requires you to have physical, mental and emotional resilience. You will be required to accept the reality of the emergency situations you will be dealing with whilst having the emotional strength to sustain yourself working in this role, meeting challenging circumstances and have the ability to work in a fast-paced environment. You will be required to adapt to change quickly in the face of adversity, trauma and tragedy.

We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and working in a fast paced environment.

This is a highly pressurised environment where you would be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. You would need to be confident in dealing with a range of people in varying situations.

Some of the calls we have received over the last 12 months include:

- Breathing difficulties and chest pain
- Stabbing
- Burnt hand on a hair straightener
- Cotton bud stuck in an ear
- Baby in cardiac arrest
- Someone suffering from a mental health crisis
- Suicidal and suicidal attempts
- Broken leg with excessive bleeding
- Elderly person had a fall

We are looking for individuals that have strong, clear communication skills that flourish in a fast paced environment. Applications are welcomed from individuals that can give empathy and support to members of the public calling in who are faced with extremely stressful situations.

Could you deal with all the above?

Do you have the qualities needed to fulfil these duties to the full potential needed for the role?

Would you be comfortable explaining who was a priority to a patient with no need for an emergency ambulance response and that they need to be directed elsewhere?

Will you be able to hear what sounds like abuse and recognise the best way to help someone in need?

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Interviews - Interviews will take place on 29th October 2023.

Training requirements - Successful applicants will be required to undertake 6 weeks classroom-based training, working Monday to Friday which is full time hours 0800-1600. Following the training course, you will be required to undertake a 4 week period of full time mentoring following a 24/7 rota. No annual leave is allowed during this 10-week period.

You must be able to evidence you are educated to GCSE standard or equivalent (Level 2) and relevant experience of working within a healthcare environment. You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable.

We are currently recruiting to full time positions. These will be working as a reserve (Rota given 4 weeks in advance) and shifts will be allocated across 24 hours per day, 7 days per week.

**If you are successful at obtaining a place on one of our courses, due to operational needs, you may be required to travel to a different site across the trust for your training course**

If you have been success

**For further details / informal visits contact**:
**Richard Jenkins on**: 07812 304812

  • 999 Emergency Medical Advisor

    3 days ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    **Previous applicants need not apply** A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under...

  • Administrative Assistant

    4 days ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    An opportunity has arisen for an administrative assistant to join the regional Ambulance and NHS 111 Commissioning Team. The team commission Paramedic Emergency Services (the 999 ambulance service) and NHS 111 through regional contracts for the circa 7.5 million population of the North West of England, with these regional contracts provided by North West...

  • Police Control Room Operator

    5 days ago

    Preston, United Kingdom Lancashire Constabulary Full time

    Being a Police Control Room Operator (PCRO) is more than just answering calls, it’s about obtaining and providing accurate information to ensure the right decisions are made to help and keep people safe. PCROs are predominantly the first point of contact for members of the public wishing to speak to the police. Covering the whole of Lancashire, PCROs deal...

  • Head of Improvement, Performance

    4 days ago

    Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    An opportunity has arisen for an experienced senior manager to join the regional Ambulance and NHS 111 Commissioning Team. The team commission Paramedic Emergency Services (the 999 ambulance service) and NHS 111 through regional contracts for the circa 7.5 million population of the North West of England, with these regional contracts provided by North West...

  • Environmental Advisor

    5 days ago

    Preston, United Kingdom First Recruitment Group Full time

    **Environmental Advisor**: **Location**: - Preston Sector: Health, Safety & Environmental **Job Type**: Permanent **Salary**: £35k - 40k per year + company benefits Reference: SK/R/085647 **Role**: **Environmental Advisor** - ** Basic Salary: £35,000 - £40,000**: - ** Private medical insurance**: - ** Contribution pension scheme**: - ** Hybrid...

  • Afc Fylde

    3 days ago

    Preston, United Kingdom Tangerine Holdings Full time

    **AFC Fylde| Head of Medical | Based at Mill Farm Stadium** **|£30,000 plus great company benefits|** **Join AFC Fylde as Head of Medical - Elevate Player Performance!** Are you a qualified Physiotherapist/Sports Therapist ready to lead and revolutionise the medical department of a thriving football club? AFC Fylde is seeking a Head of Medical (HoM) to...

  • Estates Support Officer

    2 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    An exciting opportunity has arisen to help shape the future of our Estates Support team within the North West Ambulance Service. We are seeking to appoint an enthusiastic, high achieving and experienced administrator to support a dynamic and forward thinking team that is based at our Broughton site. Mastery of CAFM systems is essential for this position,...

  • Driver Training Admin

    3 days ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Driver Training Administrator Band 3 Permanent Base - Preston An exciting opportunity has arisen for an administrator to join the trust’s excellent driver training team. The role supports the day-to-day function of emergency and non-emergency driver training and includes Preparation for driving courses Tracking and monitoring of course bookings and...

  • Pts Controller

    6 days ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Band 4 - Full Time rostered shift patterns - covering 365 day Vacancies at - Broughton PTS Control, Preston Opportunities have arisen for the position of a PTS Controller / Planner within the North West Ambulance Patient Transport Service based in their Broughton PTS Control Room. We are looking for dynamic individuals who work well within a team, have...

  • Senior Education Technologist

    3 days ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Do you have excellent working knowledge of e-learning authoring tools and a range of technology software packages relevant to learning? Do you have experience of delivering education and assessments? An exciting opportunity has arisen for an experienced Senior Education Technologist to join NWAS’s education and learning teams. We are an ambitious...

  • Facilities Management Officer

    1 day ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    The Facilities Management department are looking for an Administrator to join them as part of the team at NWAS Broughton. The FM Administrator will assist with the safe, smooth and efficient running of various sites across the North West Ambulance Service NHS Trust. We are seeking a tenacious individual who has experience within facilities management and...

  • Transport & Logistics Courier Driver

    4 days ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    North West Ambulance Service NHS Trust (NWAS) is looking to recruit an enthusiastic experienced Courier Driver to join the existing Transport & Logistics team. The role is based out of our site in Fulwood Preston. This role is predominately a Courier Driver role for all areas of the Trusts footprint delivering/collecting samples, stock, parcels, letters etc...

  • Advanced Clinical Practitioner

    Found in: Talent UK C2 - 5 days ago

    Preston, United Kingdom North Preston Medical Practice Full time

    Job summary A fantastic opportunity has arisen and North Preston Medical Practice are looking to recruit an Advanced Clinical Practitioner (ACP) to complement our team. We are looking for an ACP to consult autonomously within their professional scope of practice providing face to face and telephone consultations. The ACP will be enthusiastic,...

  • Customer Service Advisor

    3 days ago

    Preston, United Kingdom Travelex Full time

    Customer Service Advisor Asda Travel Money - Preston Fulwood **Job Type**: Permanent/ Part Time Hours per week: 16 hrs. **Salary**: £11.00 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • Environmental Advisor

    7 days ago

    Preston, United Kingdom MWH Treatment Full time

    At MWH Treatment we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential. MWH Treatment is looking to strengthen their SHEQ team with an Environmental...

  • Health & Safety Advisor

    4 days ago

    Preston, United Kingdom Lanesra Technical Recruitment Full time

    Location**:Preston (Regular visits to the North West)** Salary Guide**:£38,000 - £48,000 (negotiable DOE) plus excellent benefits package** Our client is a Tier 1 D&B Contractor operating predominately in the water industry, who are delivering a significant proportion of United Utilities Water’s AMP7 programme of clean and wastewater non-infrastructure...

  • First Response Emergency Care Level 4

    2 weeks ago

    Preston, United Kingdom ER Systems Global Full time

    The post holder will: - The post holder will operate a four on, four off pattern. - The post holder will operate on 12 hour shifts. - Undertake the assessment of clinical and personal requirements for a specified range of patient conditions, ensuring accurate recording of patient observations, interventions, and therapies, as detailed in their scope of...

  • Service Delivery Assurance Manager- Third Party Providers

    Found in: Talent UK C2 - 2 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job summary An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111. Situational Judgement Test: 10th May-15th May Assessment Centre...

  • Service Delivery Assurance Manager- Third Party Providers

    Found in: Talent UK C2 - 2 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111. Situational Judgement Test: 10th May-15th MayAssessment Centre &...

  • Fleet Maintenance Administrator

    Found in: Talent UK C2 - 3 weeks ago

    Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    Job overview A fantastic administrative opportunity has become available within the fleet maintenance administration team. We are looking for an excellent administrator who can support the fleet team for the North West Ambulance Service (NWAS).Successful candidates will be invited to a face to face interview being held at the North West Ambulance Service’s...