Service Delivery Assurance Manager- Third Party Providers

3 weeks ago

Preston, United Kingdom North West Ambulance Service NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Service Delivery Assurance Manager to work within the Assurance Department responsible for ensuring third party ambulance, taxi and section 19 (not for profit) organisations meet the NWAS service requirements across PES, PTS and 111.

Situational Judgement Test: 10th May-15th May

Assessment Centre & Professional Discussion: 13th June

Main duties of the job

Being responsible for the effective governance and assurance management of third party providers, the post holder will have opportunities for working on their own initiative, identifying opportunities for enhancing processes such as third party provider organisation and vehicle inspections, compliance with NWAS Patient Group Directives, etc. whilst also identifying and implementing service improvements for third party providers.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Person Specification

Qualifications and Knowledge

Essential

Educated to degree level or equivalent experience. Relevant management qualification or equivalent supervisory / general experience Evidence of relevant CPD

Experience

Essential

Experience of financial and budget management.

Skills / Competencies

Essential

Excellent verbal and written communication skill, ability to receive and provide complex, sensitive and contentious information Ability to manage a heavy workload and work effectively during busy periods. Strong team-working and interpersonal skills Ability to motivate, performance manage and develop teams and individuals. Decision maker, with ability to adapt decision making to meet needs of the situation. Computer literate with practical knowledge of Microsoft office applications and understanding of databases. Full driving licence

Experience

Essential

Able to work on own initiative Ability to organise busy workloads. Service development and improvement Experience / knowledge of Paramedic Emergency Service (PES) operations and knowledge of Emergency Operations Control (EOC) practices

Values and Behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Values and Behaviours

Essential

Being at our best - professional and adaptable and takes pride in work. Making a difference - act with compassion, kindness and integrity towards everyone.

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