Assurance Officer
1 month ago
Location: Preston, Lancashire | Salary: £24,500 to £25,500 | Posted: 9 Nov 2023 | Closes: 30 Nov 2023 | Job Type: Part Time and Fixed Term | Business Unit: UK Facilities Management | Region / Division: UK & Ireland | Reference: 14801
**ROLE RESPONSIBILITY**:
**Assurance Officer - Internal Applicants Only**
**Fixed Term Contract until December 2024**
**Preston / Work From Home**
**£24,500 - £25,500 per annum**
**40 Hours Per Week Monday to Friday**
- G4S Employment Support Services (ESS) deliver the RESTART employability programme on behalf of DWP.
- The RESTART contract will support individuals into long term employment across the North West through our network of Suppliers and Stakeholders.
**Job Outline**:
- The Assurance Officer will support the Employment Support Services delivery by working with internal colleagues and external partners to ensure compliant contract delivery.
- The role-holder will be responsible for the completion of on site and desk-based checks against Customer Service Standards and the Restart contract as well as supporting the validation of self-employment Job Outcomes.
**Responsibilities**:
- Conducting desk-based checks to assure Customer Service Standards are being met.
- Complete on site checks in Supplier premises checking that site requirements are correct and customer records are compliant.
- Complete an annual review of contract compliance on each of the provider sites.
- Complete desk based sample checks of Suppliers own assurance activity.
- Analyse data and use this to inform the Operations and Risk team and influence business changes.
- Prepare for and facilitate DWP PCO monitoring checks (DWP audits of provision)
- Identify trends and risks and take appropriate action
- Compile monthly compliance data to support contract reviews and performance improvement
- Support the Assurance Manager and the wider G4S team with the preparation of internal and external audit activities
- Ensure Self-employment outcomes are validated to minimum contractual standards prior to claim submission
- Liaise with internal teams and colleagues to support continuous improvement within the business.
**THE IDEAL CANDIDATE**:
**Essential Criteria**:
- IT Literate.
- Proven ability to work to tight deadlines.
- Proven ability to communicate effectively and professionally both in writing and verbally.
- Attention to detail is essential.
- Previous experience in a similar role requiring attention to detail is advantageous.
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