Business Support Officer

3 weeks ago

Preston, United Kingdom G4S Full time

Location: Preston, Lancashire

**Salary**: £21,750 to £23,0000
Posted: 17 Aug 2023
Closes: 31 Aug 2023

**Job Type**: Full Time and Permanent
Business Unit: UK Facilities Management
Region / Division: UK & Ireland
Reference: 14220

**Role Responsibility**:
**Business Support Officer**

**Preston, PR2 2YQ - free on-site parking available**

**Full Time - Monday to Friday**

**£21,750 to £23,000 per annum**

The RESTART contract supports individuals into long term employment across the North West through our network of Suppliers and Stakeholders.

**About the Role**

As Business Support Officer, you will be responsible for delivering a full administrative support service to the Restart contract, which will involve successful liaison with internal colleagues, stakeholders, supply chain and customers.

**Key Responsibilities**:

- Receive incoming handover calls between local Job Centre Plus and Participants in a professional and timely manner.
- Create Participant records in the IT System and make key decisions and allocate workflow accordingly.
- Process any change of circumstance notifications ensuring that all relevant parties are notified of any changes and that system records are maintained appropriately.
- Act as the first point of contact for Job Centre Plus and manage and/or escalate queries.
- Manage multiple mailboxes and ensure any queries are routed appropriately and monitor their progress.

**Essential**:

- Exceptional verbal and written communication skills.
- Proven experience in delivering high level customer service.
- Strong computer literacy and administrative skills.
- A keen eye for detail.
- The ability to deal with changing circumstances.

**Benefits**:

- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Free eye-tests/discounts for VDU users.
- Subsidised healthcare plan.
- Charity work
- Match-IT and Payroll Giving.
- Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics).
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
- #LI-KE1

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