Guest Service Apprentice

3 weeks ago

Exeter, United Kingdom The Devon Hotel Full time

**Deadline to apply: 30/6/24**

As a Hospitality Team Member Apprentice, you will learn to recognise customer needs and understand how to match them to products and services, whilst also learning about the
hospitality business. The apprenticeship programme takes between 12 - 18 months, during which time you will earn whilst you learn. You will work alongside the hotel teams, with HIT Training looking after the academic side of your qualification. Please note there are no days at college for this apprenticeship.

During your apprenticeship with Brend Hotels, you will get hands-on experience within the hospitality industry as well as gain a nationally recognised qualification which you can take anywhere - There may even be an opportunity to stay with us and see where your next steps take you. You will also receive competitive pay above the Government apprenticeship standard, staff discounts at Brend Hotels, free meals on duty and paid holidays. This is a great opportunity to work for a successful local company in Exeter where there are numerous opportunities for progression.

**What students will do as a hospitality team member apprentice**:
As an apprentice at The Devon Hotel, you will develop the highest standard of hospitality skills while working as part of the Brend Hotels team to ensure an amazing guest experience. The role is very varied and, although apprentices tend to specialise in an area, you will have to be adaptable and ready to support colleagues across the business, for example during busy periods. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Develop fantastic ‘hospitality’ skills across a variety of standards
- Choose a hospitality specialism such as food and beverage, barista, wine service, reception or housekeeping
- Work with the heads of departments and managers who will support and mentor you
- Gain an industry-recognised qualification to a national standard
- Work as part of a team and develop interpersonal skills
- What are we looking for?

To successfully fill this role as an apprentice at The Devon Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and willingness to learn
- Good communication skills
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations
- Ability to work on your own and as part of a team

**What’s in it for me?**
There are plenty of perks when it comes to joining the Brend Hotels team, including competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as up to 50% off accommodation rates. Brend Hotels are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company. As an apprentice, you will also gain valuable experience within the industry alongside a level 2 qualification in hospitality.

**What is it like to work for Brend Hotels?**
Brend Hotels is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all

**Job Type**: Apprenticeship

Pay: £8.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Language training provided

Work Location: In person

Reference ID: 246561INDSSH

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