Guest Service Agent
3 weeks ago
**Would you like to be part of a really fun environment? Join us in our Award winning Hampton by Hilton Brand**
- Competitive salary
- Overtime paid
- Work-life balance focus
- Free meals whilst on duty
- Free Parking
- Free shopping vouchers
- Holiday entitlement
- Training and development
- Career progression
- Staff rates at over 5,000 Hilton Hotels worldwide
**What will it be like to work for this Hilton Worldwide Brand?**
**Requirements?**
- Working in hotel operations, reception or food and beverage
- Taking and delivering customer orders
- Welcome guests in a polite and friendly manner
- Consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or meeting rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Assist other departments wherever necessary and maintain good working relationships
**About You?**
We are looking for an enthusiastic, positive and capable individual with a passion for this type of work, who is customer focused and has excellent command of both verbal and written (to GCSE level or equivalent) English. We require:
- Previous experience in a customer focused food and beverage role;
- A confident, professional and welcoming personality;
- Passionate about the hospitality industry and an eagerness to develop;
- An attention to detail and accuracy of work;
- Effective communicator with an ability to build strong internal and external relationships;
- Excellent grooming standards;
- An ability to work under pressure and resilience;
**Benefits?**
- Competitive salary
- Complimentary meals whilst on duty
- Holiday entitlement
- Training and development
- Career progression
- Staff rates at over 5,000 Hilton Hotels worldwide
- Discounts on products and services
**Job Types**: Full-time, Part-time
Pay: £11.75 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Exeter, EX5 2LJ: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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