![Situ](https://media.trabajo.org/img/noimg.jpg)
Guest Care Specialist
3 weeks ago
Guest Care Specialist
Reporting to: Operations Supervisor
Department: Sales
Overview:
Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move
You’ll work in a buzzy and fast paced space with a great bunch of people and in a company that genuinely cares about you and your success as an individual, both at work and outside of it. There’s the opportunity to take part in employee-led committees and their events such as Diversity, Equity and Inclusion, or Sustainability - not to mention our regular fun work events.
We are Situ - an award-winning global supplier of serviced accommodation from Bangkok to Berlin with our HQ in amazing Exeter. We work with a portfolio of large international corporate clients in a variety of sectors, from insurance, to film and television, to banking, and focus on delivering a blended booking experience through the perfect combination of people, product, and technology.
So if you have a collaborative work ethic, a positive outlook, high levels of motivation, and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. Get in touch today and slide into your next role at Situ (literally - we have an office slide)
Job Purpose:
The role of Guest Care Specialist forms part of Situ’s busy Operations Team, ensuring our clients and guests receive a seamless journey throughout all stages of their reservation process.
As a Guest Care Specialist, you will support your team to finalise the last stages of our client and guests booking process and you will be responsible for ensuring our guests have a full understanding of their upcoming reservation details whilst also ensuring our guests receive the best experience possible throughout their stay.
Being the first point of contact for our guests’ queries and concerns you will liaise with our supply-chain around the globe to ensure the very best experience for your guest, whatever their needs are.
Key Responsibilities and Duties:
- Arrange each guest’s check-ins and extensions promptly in line with Situ’s KPI
- Support the team in offering our clients a ‘hassle-free’ booking process.
- Offer exceptional customer service to our Clients, Guests, and Suppliers at all times
- Work with Suppliers to resolve any issues that occur during a Guest’s reservation.
- Additional administrative duties as required.
- Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
- Follow and support company policies and procedures.
- This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ overall business strategies.
General Responsibilities and Skills:
Highly motivated with a positive ‘can do’ attitude.
Upholding of company values
Provide outstanding customer service.
Adaptable to the needs of the business
Continually seek personal and professional development
Excellent time management skills
High attention to detail
Exceptional communications skills, both verbally and written
Commercially astute
Confident with IT to include Microsoft Office products and CRMs.
**Salary**: From £23,050.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Transport links
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- EXETER: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: GC105
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