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Learning & Organisational Development Apprentice

4 months ago

Norwich, United Kingdom South Norfolk Council & Broadland District Council Full time

**Would you enjoy supporting and helping people to develop their skills, knowledge and experience? Are you eager to learn the practices behind learning and development and the benefits this brings to the whole business? If so, this could be the start ofyour career in Local Government.** You’ll get support and encouragement to gain the Level 3 Learning and Development Practitioner accreditation over the course of your Apprenticeship.

**Role Snapshot**

As a Learning and Organisational Development (L&OD) Apprentice, you will primarily support the L&OD Team in the delivery of our work to help enable a positive and effective learning and development environment across two Councils. You’ll also have opportunitiesto work with HR colleagues to see and support how L&OD integrates into the wider HR function.

We’re a friendly team, committed to developing people, and that includes you We’ll support you to achieve Learning and Development Practitioner Level 3 accreditation whilst you are in post.

**What you could be part of**

You will be part of a team that is central to driving change and delivering continuous improvement programmes in the Councils.

Working at South Norfolk and Broadland District Councils would enable you to be part of our One Team, which is proud to deliver high-quality, customer focussed services both internally to our employees, and to our external communities. Our success comesfrom us being commercially astute and business-like. Continuous improvement is also vital as our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing**:

- Acting as the first line of contact for all basic L&OD queries from a number of stakeholders, mainly internal managers, employees and external suppliers, with occasional contact with members of the public
- Managing and administering the Council’s Learning Management System (LMS), ensuring it is appropriately and regularly updated, with timely production of reports and response to all user requests
- Assisting the L&OD Team in the coordination of the design, implementation, delivery and evaluation of all learning and development events
- Actively receiving, responding to and processing all employee training and development requests including training / provider research, administration and course bookings, raising purchase orders, making payments and monitoring / follow up
- Supporting internal and external training providers with the successful organisation, high quality delivery and evaluation of all training and development interventions
- Ensure the relevant L&OD and HR databases, records and trackers are up to date, accurate and compliant with legislation

**You must have**:

- GCSEs grade 4 (C) or above including Maths and English (or equivalent) **OR** willingness to achieve these alongside the Apprenticeship
- A basic knowledge of chosen apprenticeship, and an interest and enthusiasm for this area
- Good communication skills and basic numerical skills
- IT skills including basic knowledge of use of a range of computer packages eg Microsoft Word/Excel, and willingness to quickly develop IT / digital skills
- Confident in paying attention to detail whilst working, and able to work to high levels of accuracy
- Able to demonstrate discretion and confidentiality.
- An understanding of and willingness to develop excellent customer service skills
- Ability to plan, organise and prioritise own workload to meet deadlines and targets
- Ability to work effectively as part of a team.

**What’s in it for you**

**Why Work For Us?
Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?
The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

**What Roles Do the Councils Offer?
The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?
View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?
The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?
The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a large wellbeing section available on the websiteoutlining our commitment to the wellbeing of the employees of the Council.

**Where are we advertising?
**Advertising Internally and Externally