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IT Technician Apprentice

2 months ago

Norwich, United Kingdom ACS Recruitment Solutions Ltd Full time
IT Technician ApprenticeNorwichMonday – Friday 9am – 5pmWe have partnered with a reputable organisation in the legal sector, who have an opening for an IT Apprentice to join their team in Norwich. This is a great opportunity for an individual that is keen to build a career in the world of IT. They will provide you with practical experience from day one, assisting in developing your skills whilst spending one day a week studying towards your Comptia A+ qualifications.Key Duties:
  • Provide first line IT support, working with other members of the IT department in resolving day to day IT problems
  • Ensuring all queries are recorded and followed up as necessary.
  • Accurate and timely system updates, log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to in accordance with the IT SLA.
  • To carry out installation, maintenance and first line repairs of IT hardware and networks (includes computers, laptops, tablets, telephones, servers etc.)
  • To assist with the installation, maintenance and updates of new and current software.
  • Regular checks of equipment.
  • To learn and develop a thorough working and support knowledge of all software products used by the firm.
The Ideal Candidate:
  • Good communication skills both written and verbal
  • Proactive, and willing to learn
  • Punctual, team player and both flexible and adaptable
  • A brief understanding of IT systems & Microsoft packages