Apprentice Aftersales Service Assistant
1 month ago
**Flamco Ltd have been involved in the development, production and sale of high-quality components for use in HVAC systems since 1956, they are looking for an Apprentice Aftersales Service Assistant to join their team**
**Main duties & Responsibilities**:
- Be the link between the on-field engineers and the customers for all administrative queries
- Book appointments for internal on-field and third-party engineers and contribute to their scheduling
- Review, reword and forward call-out reports to the customers
- Promote the business and COMAP solutions to our customers through promotional operations
- Build trust and close relationships with daily customer contact
- Work closely with all departments (Service, External Sales, Warehouse, Production, Accounts etc.) to ensure the customers’ satisfaction and meet their expectations
**Desired skills**:
- You will have strong organisational skills with a high sense of priority
- Your communication skills (oral and written) are excellent
- You are able to communicate at all levels
**Desired Personal Qualities**:
- You are dynamic, willing to learn and curious about technical
- You act as a real team player, involved in problem solving and have a positive attitude
- You are customer-oriented, with a strong sense of service
- You are looking for an apprenticeship contract (Level 2 or 3 Customer service)
**Desired Qualifications**:
GCSE Level 4/Grade C & Above or equivalent in English & Maths
**Future prospects**:The company are experiencing continued growth with lots of opportunities for further development and progression upon successful completion of the apprenticeship
Tagged as: Apprenticeship
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