Service and Aftersales Administrative Assistant

4 weeks ago


Saint Helens, United Kingdom Velatia Full time

At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.

We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and guarantee the power supply to buildings and infrastructures with critical energy needs.

At Ormazabal we develop the technology needed to make this world a more electric place. That is why we are passionate about what we do. Because we know that we contribute to the construction of a more efficient and sustainable energy model. A better future for generations to come.

With us you will find a space to design your future and transform everyone's future.

 

JOB DESCRIPTION

Aftersales enquiry management & support

A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training.

  • Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
  • Maintaining the aftersales enquiry email inbox and responding to enquiries in a timely manner and provide front line technical responses or information if needed.
  • Maintaining the aftersales enquiry log.
  • Generating, requesting or providing quotations for standard spare parts.
  • Logging and reporting of non-conformities reported by customers on the salesforce system or in-house non-conformance reporting register.
  • Organising deliveries of spare parts.
  • Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).

Service department admin management and support

A friendly and efficient line of contact & support for our customers and in-house engineers, ensuring the smooth running and delivery of service-related projects on site process. Company specific processes will be supported with training.

  • Making early and consistent contact with customers to ensure specified site dates are correct and can be facilitated.
  • Answering incoming enquiries, transferring, and filtering incoming calls, taking messages.
  • Maintaining site service schedule ensuring any changes in project dates or manpower are reflected in planner.
  • Provide any relevant technical or H&S documentation to customers to support engineers site attendance (supply competency certs, risk assessments, method statements).
  • Logging and reporting of non-conformities via the appropriate channels through to conclusion.
  • Organising deliveries of spare parts to site teams.
  • Contacting authorised suppliers to organise support when required.
  • Proof reading of completed test documents checking for errors or mistakes before they are issued to customers.

Qualifications:

  • Strong organisational and multitasking skills
  • Proficient in Microsoft 365
  • Attention to detail and accuracy in work
  • Previous experience in an administrative role (desirable)
  • SAP experience (desirable)

Benefits:

  • Free on-stie parking
  • Bonus scheme
  • Early finishes on Fridays
  • 24 days holiday plus 8 standard UK bank holidays


Inclusion, equity, and non-discrimination are fundamental pillars of our culture. Our selection processes are conducted following transparency criteria, regardless of gender, racial origin, religion, political ideology, sexual orientation, gender identity, age, or disability. We embrace and acknowledge the uniqueness of each of our future collaborators and value diversity in all its expressions.

 



  • Saint Helens, United Kingdom Velatia Careers Full time

    At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and...


  • St Helens, United Kingdom Ormazabal UK Full time

    **Aftersales enquiry management & support** - A friendly and efficient first line of support for our customers, supporting the smooth running of some aspects of the aftersales process. Company specific processes will be supported with training._ - Answering incoming enquiries, transferring, and filtering incoming calls, taking messages. - Maintaining the...


  • St Helens, United Kingdom Velatia Careers Full time

    At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions. We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and...


  • St Helens, United Kingdom St Helen Chamber Full time

    **Flamco Ltd have been involved in the development, production and sale of high-quality components for use in HVAC systems since 1956, they are looking for an Apprentice Aftersales Service Assistant to join their team** **Main duties & Responsibilities**: - Be the link between the on-field engineers and the customers for all administrative queries - Book...


  • Saint Peter Port, United Kingdom The Watches of Switzerland Group Full time

    Do you have previous experience in an administrative role? Are you a team player with a keen eye for detail? Do you have a natural flair for building and maintaining professional relationships? Are you looking for a new and exciting opportunity for your career? Our beautiful Mappin & Webb showroom in Guernsey is expanding this Spring, and we are looking...


  • Saint Peter Port, United Kingdom The Watches of Switzerland Group Full time

    Do you have previous experience in an administrative role? Are you a team player with a keen eye for detail? Do you have a natural flair for building and maintaining professional relationships? Are you looking for a new and exciting opportunity for your career? Our beautiful Mappin & Webb showroom in Guernsey is expanding this Spring, and we are looking for...


  • Saint Peter Port, United Kingdom The Watches of Switzerland Group Full time

    Do you have previous experience in an administrative role? Are you a team player with a keen eye for detail? Do you have a natural flair for building and maintaining professional relationships? Are you looking for a new and exciting opportunity for your career? **About you** - A positive, “can-do” attitude - Administration experience with a keen eye for...


  • Saint Helens, United Kingdom Velatia Full time

    At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and...


  • Saint Helens, United Kingdom Velatia Careers Full time

    At Ormazabal we work to transform the electricity grid into an infrastructure of the future: more reliable, resilient and sustainable: we are experts in customised, high-tech electrical solutions.We design and manufacture solutions aimed at digitalizing the electrical grid to integrate more renewable energy generation, enable more sustainable mobility and...


  • Saint Peter Port, United Kingdom The Watches of Switzerland Group Full time

    Do you have previous experience in an administrative role? Are you a team player with a keen eye for detail? Do you have a natural flair for building and maintaining professional relationships? Are you looking for a new and exciting opportunity for your career? **About you** - A positive, “can-do” attitude - Administration experience with a keen eye...


  • Saint Helens, United Kingdom BILLION RECRUITMENT GROUP LIMITED Full time

    Business Administrator We are looking to hire business administrators in key areas of a successful and fast-growing group of businesses, working within, Law, Media, Medical, Recruitment and Properties sectors. As a business administrator, you will play a pivotal part in the smooth running of the business, often managing essential admin work of all types,...


  • Saint Helens, United Kingdom PHS Group Full time

    Operations Administrator As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance...

  • Service Administrator

    2 weeks ago


    St Helens, United Kingdom AP Fleet Services Full time

    Job Advert: Service Administrator Are you an organised and detail-oriented individual looking for a rewarding career in administrative support? Join our dynamic and ever expanding team as a Service Administrator and play a crucial role in ensuring seamless operations for our Service Department. Key Responsibilities: - Efficiently handle incoming service...

  • Accounts Assistant

    4 weeks ago


    Saint Helens, United Kingdom Marks Sattin Full time

    Accounts Assistant | Haydock| Office Based | £30,000We are seeking a dedicated and detail-oriented Accounts Assistant to join our finance team. As an Accounts Assistant, you will play a crucial role in supporting our Finance Manager with various accounting activities and administrative tasks.Responsibilities: Process invoices, expense requests, and...


  • Saint Peter Port, United Kingdom CSC (Corporation Service Company) Full time

    **Administrator** **Location: Guernsey** **Department: CS (Corporate and Legal Solutions Business Unit)** **Vacancy type: Permanent **The Position** The Administrator will assist in the day to day trust and company administration of a portfolio of companies and trusts in accordance with the relevant Client Services Agreements and the various laws and...

  • Service Consultant

    1 week ago


    St Helens, United Kingdom Pentagon Motor Group Ltd. Full time

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful St Helens Ford team. If you... - Take pride in providing an excellent customer service experience - Enjoy the buzz of a fast paced working environment - Thrive in a team environment Then this may be the opportunity for you! **Have you heard about...

  • Service Consultant

    1 week ago


    St Helens, United Kingdom Pentagon Motor Group Full time

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful St Helens Ford team. If you... - Take pride in providing an excellent customer service experience - Enjoy the buzz of a fast paced working environment - Thrive in a team environment Then this may be the opportunity for you! **Have you heard about...


  • St Helens, United Kingdom Swift Temps Full time

    Swift Temps St Helens are recruiting an Administration Assistant for our client based in Sutton, St Helens The position of Administration Assistant is a temporary to permanent contract. The hours of work are Monday to Thursday 09.00am to 17.00 - Friday 07.00am to 15.00PM **Duties**: Visitor/Contractor greet and check in, including pass control Build and...


  • Saint Helens, United Kingdom Away Resorts Full time

    **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department. **Who are we?** **What you’ll be...


  • St Helens, United Kingdom YORKSHIRE REPAK LTD Full time

    **Administration Assistant (St Helens)** We have an exciting opportunity for a highly organised, meticulous and enthusiastic individual to join Yorkshire Repak Limited as an Administration Assistant. This role is critical for the effective and seamless running of the office day to day. Yorkshire Repak Ltd has been established for over 30 years and is the...