Home From Hospital Co-ordinator

1 month ago


Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

Working at Age UK Herefordshire and Worcestershire is more than just a job to us. We are united in making Herefordshire and Worcestershire a great place to grow older, through supporting our clients, their families, and their careers.

We are proud of our commitment to our 300 staff and volunteers as well as our approach to making Age UK Herefordshire and Worcestershire a great place to work. We are committed to meeting the needs of our clients, staff, and volunteers, and this includes offering flexible ways of working opportunities and supporting wellbeing. By encouraging a better work-life balance, we gain a happy, engaged and committed workforce, who then deliver meaningful outcomes for older people throughout the two counties.

**JOB PURPOSE AND ROLE**:
The Home from Hospital service is to provide a short-term practical support for people being discharged from hospital. This involves triaging and facilitating a smooth discharge home from hospital and follow up visits for tasks such as shopping, light housework to ensure their house is safe to live in, transport to appointments, meals preps etc.

The service also aims to reduce hospital readmissions through working with a client to assess their needs holistically which includes the use of assisted technology.

This service can be provided for those who have not been in hospital but are at risk of requiring hospital support.

The role involves visiting clients who have been discharged from hospital for an initial assessment to determine what support they need to enable them to stay at home independently and avoid being readmitted into hospital. This may involve carrying out weekly client visits to ensure we are meeting the service demand and follow the individual through their journey.

The role requires regular contact with volunteers and assistants when needed to support the service. The tasks of the volunteer or assistant can vary from shopping, light housework, companionship, transporting client to appointments etc.

The role will require working in Hospital Discharge Lounges supporting clients and assisting with transport back to their homes.

** An Enhanced DBS Check will be required**

** A full driving license and access to a vehicle for work purposes including transportation of patients is required (with appropriate business insurance)**

**PRINCIPLE RESPONSIBILITIES AND DUTUES**

1. Deliver a person-centred approach by assessing the requirements of clients in their own home following their discharge from hospital, using health and wellbeing score frameworks to co-produce a tailored support plan to meet the client’s needs and wishes.

2. Working with referrers and clients to triage referrals that come through to ensure appropriate support is provided.

3. Work collaboratively with volunteers to ensure support is provided for clients to meet their needs.

4. Motivate and support individuals to identify their own goals aspirations as well as developing self-management strategies to improve their health and wellbeing and maintain their independence. Ensuring that guided conversations are led by the individual and that they are at the centre of everything we do.

5. Work within the discharge lounges in hospitals across Worcestershire when required supporting clients and assisting with transport back to their homes.

6. To support clients where possible to use assisted technology and/or support clients to move towards online e.g prescription service, online food shopping etc.

7. To refer clients who consent into other Age UK H&W and services provided within our communities to promote independence and avoid readmission to hospital.

8. To maintain accurate and contemporaneous client records using designated electronic/other organisational databases and provide written and verbal reports as required.

9. To maintain accurate and contemporaneous client records using designated electronic/other organisational databases

10. To form an active part of the team, participating in team meetings and attending regular 1-1s and appraisals.

11. To think and act in a supportive and non - judgmental way.

12. To be prepared to undertake regular training as required by the Service, including online training modules

13. To carry out any additional relevant tasks or duties as required on the instruction of any manger

14. To ensure that safeguarding of service users is a key priority and take any necessary internal and external procedures and actions

15. Work in accordance with GDPR, Safeguarding, best practice and quality frameworks.

16. Take responsibility for own personal development and learning. Undertake training as required.

17. Positively promote and publicise the work of Age UK H&W.

**General**:

- To undertake other such responsibilities and duties as may be required by your line manager within the level and grading of the post, working flexibly as required.
- To work collaboratively with others in achieving the aims and objectives of Age UK Hereford



  • Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

    Our independence at home service offers much needed, practical short term support for people who have either just been discharged from hospital or to prevent them needing to be admitted into hospital. We will carry out a full assessment of the persons' needs before your visit. We want to make sure the client settles back in and has everything they need to...


  • Worcester, United Kingdom Platform Housing Group Full time

    Are you looking for a new role with fantastic career progression opportunities?We have a great opportunity to join the growth and development team as a Project Co-ordinator working with our project managers to provide project support to the New Homes Delivery team members ensuring that all reporting and administration tasks at both project and programme...


  • Worcester, United Kingdom Clarendon Care Group Ltd Full time

    Clarendon Care Ltd is a forward thinking and growing organisation with established residential and nursing homes across the Midlands. We pride ourselves on providing our residents with the highest standards of care by employing the best people.Northwick Grange residential home is looking for Activities Co-ordinators to join our friendly and dedicated team...


  • Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    **_Cancer Services MDT Co-Ordinator _** - Salary: Band 4 _ - Hours: Part time, 21 hours Monday - Thursday _ - Location: Primarily WRH but some travel may be required to other sites _ - Contract: Permanent _ An exciting opportunity has arisen for a dynamic and motivated individual to work closely with the MDT Teams as part of the Countywide Cancer Services...


  • Worcester, United Kingdom Alliance Flooring Distribution Limited Full time

    Part of the Victoria PLC, **We are looking to recruit the above role to be based at our brand new Worcestershire depot.** **Overall purpose of job**: Responsible for supporting the business in coordinating vehicle access in and out of the transport yard as well as allowing the entrance of visitors to site in a professional manner **Responsible to**:The...


  • Worcester, United Kingdom Bourne Site Services Limited Full time

    Duties - Manage and oversee the day-to-day operations of the small works department including ordering materials and co-ordinating labour - Drive efficiency and continuous improvement in operational performance through increased productivity and resource optimisation - Supervise and provide guidance to a team of works staff - Ensure compliance with safety...


  • Hereford and Worcester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Co-Ordinator **Job Type**: Permanent, Full Time **Salary**: £21-23,000 Location: Bromsgrove (must drive to location) Job Description for Customer Service Co-Ordinator: Key Duties and Responsibilities: - Being first point of contact for all our engineers.- Scheduling all the jobs that come in from our...


  • Worcester, United Kingdom Henwick Grange Nursing Home Full time

    **Job description** **We are looking for an Activities Coordinator to join our team at Henwick Grange Care Home.** **Include**: - Help Service Users to socialise within the Care Centre and provide a variety of activities that cater for all tastes - Plan and initiate monthly rolling/individual programmes, and encourage Service Users to maintain...


  • Worcester, United Kingdom Midland Mencap Full time

    Job Description and Person Specification **JOB TITLE**: Children and Adults Coordinator **EMPLOYMENT STATUS**: Permanent **RESPONSIBLE TO**:Communities Operations Managers **SALARY**:£26,101 **HOURS**:37 hours weekly **WHERE**:Worcester (main)/ Birmingham (as and when) CRITERIA EVIDENCE **Knowledge and Essential** **Experience** - Experience of...


  • Worcester, Worcestershire, United Kingdom FaderPro, Inc. Full time

    RGS Worcester seeks a Holiday Club and Afterschool Care Co-ordinator To act as Holiday Club and Afterschool Care Co-ordinator. The post holder must be well motivated, able to work on their own initiative and inspire the wider team, communicate effectively with parents, staff and children and, above all, be able to multi-task and cope well with interruptions...


  • Worcester, Worcestershire, United Kingdom Worcester City Council Full time

    Worcester City Council Customer Services Co-Ordinator Bereavement Services Worcester City Council's Bereavement Services team are looking for a professional, empathetic and conscientious individual to join the successful team at Worcester Crematorium. This role is office based but will be working on a rota that covers chapel and attending duties. Bereavement...


  • Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    **Job Purpose**: The post holder will be responsible for organising referrals and selecting patients from the waiting list so that appointments are made within the required waiting time targets. Also co-ordinate rescheduling of appointments and setting up clinic template with agreed booking rules. Key Duties: To ensure that referrals are added to the...

  • Rota Co-ordinator

    2 months ago


    Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    Worcestershire Acute Hospitals NHS Trust seeks a dynamic Rota Coordinator to assist with the smooth running of medical rotas across the Womens and Childrens Division. The role would be to provide day to day management of identifying and reporting on any gaps to both clinical and non-clinical Managers to support with Recruitment and temporary Medical...


  • Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    Job Summary Accountable to the Directorate Manager for the day-to-day management of the Pre-Operative Assessment reception The post holder will be expected to be customer focused and to use the PAS appointment/Clinical Data System, paying particular attention to the get it right first time philosophy and #CallMe initiative. You will have the ability to work...

  • Hospital Porter

    4 weeks ago


    Worcester, United Kingdom Herefordshire & Worcestershire Integrated Care System Full time

    **Ready to be part of the beating heart of our hospitals? Herefordshire & Worcestershire Integrated Care System (ICS) is on the lookout for energetic and compassionate individuals to join our Hospital Porter team.** As a Hospital Porter, you'll transport patients, vital medical equipment, and supplies safely across the hospital. Not just a cog in the wheel,...

  • Events Co-ordinator

    2 days ago


    Worcester, United Kingdom Bennetts Willow Barn Full time

    Job Summary: **Duties**: - Plan, organise, and execute events including but not limited to children's birthday parties, baby showers, evening parties and celebrations, weddings, corporate functions, family fun days, workshops, and our pumpkin and flower patch, bonfire night and Farmer Christmas experience (all new for 2024). Tasks in execution include...


  • Worcester, United Kingdom Worcester City Council Full time

    Worcester City Council    Customer Services Co-Ordinator Bereavement Services     Worcester City Council’s Bereavement Services team are looking for a professional, empathetic and conscientious individual to join the successful team at Worcester Crematorium. This role is office based but will be working on a rota that covers chapel and attending...


  • Worcester, United Kingdom Enviromontel Ltd Full time

    **Outline Job Description for Project Coordinator/Technical Administrator** There is a requirement within the Business for a Project Coordinator/Technical Administrator to ensure that Operational activities can be achieved within planned timescales. Increasingly this requires not only H&S Authorisations to be in place but to coincide with resource...


  • Worcester, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    Listen and advise on patient queries regarding appointments. Ensure patients receive the correct instructions and correspondence related to their specific procedure. To receive new referrals for procedures (repeats and first time referrals) and ensure they are added to the waiting list within agreed timescales. To book patients for appointments in a...

  • Care Co-ordinator

    5 days ago


    Worcester, United Kingdom Caremark Ltd Full time

    Hours: full time are looking for a dynamic, responsible and hard working person to join our expanding management team. The ideal person will be flexible with a can do attitude and looking for the next stage in their career. Although experience in the Health and Social Care sector is essential, training for the Care coordinator position is...