IT Service Desk Associate

1 month ago

London, United Kingdom The Private Office Full time

**Are you looking for a rewarding career in financial services with an expanding, forward thinking company?**

**Do you have a friendly and approachable manner and take pride in providing a professional, high quality and personal service to clients?**

If so, we are searching for enthusiastic and hardworking individuals to join our team.

You should have a good understanding of corporate IT support, be adaptable and flexible, and have the desire to deliver an excellent service to all internal clients within the firm.

As an IT Service Desk Associate, you would be working as part of a small but productive and high performing team to provide full support to The Private Office. Your role would be to ensure the smooth running of computer systems and ensuring users get maximum benefits from them. **This is a full time, office based role.**

**Core responsibilities are**:

- talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
- providing support, including procedural documentation and relevant reports;
- setting up new user accounts;
- testing and evaluating new technologies;
- Building strong and effective working relationships with other teams in The Private Office and third-party product providers;
- Participating in ad hoc projects and tasks as and when required;
- You will be supporting IT function for London, Leeds and Bath offices. Due to this you may be required to travel to the Leeds and London offices. All travel expenses will be covered by TPO.

**Skills/Expereince**
**Essential**:

- Experience in a similar help desk role;
- Experience in supporting Microsoft products (Office 365, Windows 10/11);
- Experience troubleshooting PC hardware, networking, printers, mobile phone issues;
- Understanding desktop security, antivirus and anti-malware;
- Ability to think logically;
- A sound understanding of good customer support;
- Excellent interpersonal and communication skills, both in person and over the phone;
- A high standard of personal organisational skills;
- Experience of working within a team environment;
- Experience of working unsupervised with a high level of self-motivation;
- An adaptable and flexible approach to work within a changing environment.

**Desirable, but not essential**:

- Experience of configuring Avaya phone systems;
- Experience working in an IFA environment.
- Maintain an understanding of the regulatory environment commensurate with the role;
- Maintain awareness of all risk-related issues and ensure compliance with The Private Office’s standards, policies and procedures;
- Build and maintain effective relationships within The Private Office;
- Motivate and develop fellow employees;
- Engender a positive and professional working environment that encourages quality staff to join The Private Office and develop within the business;
- Undertake the working day in accordance with The Private Office’s Core Values.

**Benefits**:

- Company discretionary bonus scheme;
- Full time hours (35 per week) Monday to Friday 9.00am and 5.00pm - 1 hour for lunch;
- 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period;
- Company Pension scheme;
- Private Healthcare;
- Group Income Protection;
- Life Assurance;
- Eye Care Scheme;
- Wellbeing programme;
- Bike to Work Scheme;
- Full support with professional qualifications;
- Career progression available.

after qualifying period

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