Front Desk Associate

6 months ago

London, United Kingdom WeWork Full time

About the Opportunity

As a Front Desk Associate , you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Create a welcoming community environment for our members and guests (and sometimes their pets) by greeting all who enter our spaces warmly.

Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.

Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.

Help ensure your building is fully operational and make adjustments when needed.

Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.

Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.

All of this while illustrating WeWork’s core values and working towards achieving our mission.

In this role, you’ll be responsible for the following areas:

Front Desk Management

Greet all members and guests with a warm and welcoming demeanor.

Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar.

Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.

Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.

Support with issuing and collect keys from members and guests as needed.

Keep the front desk clean, organized and free of clutter at all times.

Notify members of any food deliveries and packages.

Member Engagement

Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

Keep track of relevant member notes and information in WeWork systems.

Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.

Identify opportunities to celebrate members’ successes and milestones.

Know and be able to explain WeWork policies and procedures to members and guests

Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management

Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.

Know and be able to explain WeWork policies and procedures around mail and mailroom.

Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.

Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.

Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

We’d love to hear from you if you meet the qualifications below:

You’re a people-person—you enjoy meeting new people from all walks of life.

In-person interactions energize you and you have outstanding interpersonal skills.

You feel comfortable and confident being the face of the brand.

Helping others gives you a sense of accomplishment.

You work well in a team and can roll up your sleeves to help when needed.

You’re able to multitask while always prioritizing the member experience

You’ve worked in hospitality / retail or customer service before (not required).

You have strong verbal and written communication skills.

You are comfortable with and proficient in basic computer skills.

You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

You show a passion and understanding of WeWork’s mission and values.

You have a secondary school certificate which is preferred but not required

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