IT Service Desk Administrator

3 months ago


London, United Kingdom Lidl Full time

Summary

£26,950 up to £36,300 *per annum - This isn’t an ordinary job. This is an extraordinary experience.

This is an exciting role for a knowledgeable individual to join our energetic IT Service Desk team to provide high quality, effective incident management and excellent end users’ service.

What you'll do
- Receiving and logging calls on behalf of users
- Driving SLA fulfilment and great customer service
- Routing 3rd line incidents and calls to appropriate IT teams
- Providing technical assistance to users
- Administering and monitoring IT systems
- Ensuring excellent communication with business
- Providing onsite Head Office and remote Desk Support
- Support in small projects of implementation and roll outs
- Installation of software and hardware
- Managing incidents, requests and problems
- End User and system refresh training
- Setting up accounts and completing the administration associated with this

What you'll need
- Previous Service Desk experience in 1st and 2nd line within an ITIL environment is essential
- A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
- Excellent verbal and written communication skills, along with good planning and organisational skills
- Self-initiative and the drive to provide great customer service
- An understanding of IT systems (servers, networks and printing devices
- A committed can-do attitude
- Previous experience of providing first-line support
- Able to work to tight deadlines in line with a Service Level Agreement environment
- Strong analytical skills and the ability to work effectively on your own and in a team environment
- Experience of using appropriate IT technology, methods, principles and equipment such as:

- Win10
- Laptop / desktop support
- Basic Networking knowledge
- Active Directory
- Incident management systems like Service Now
- SCCM/MECM’
- Office 365
- Experience of using the following IT technology would be desirable:

- MAC
- Cisco Phone Systems or other similar system
- MS SharePoint

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from £26,950 up to £36,300* (depending on experience) with 30-35 days holiday per year (pro rata). Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.
- Additional 10% non-contractual London Weighting included
- Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check._



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