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Service Desk Administrator for HVAC Engineers
2 months ago
Key Requirements:
We are seeking a highly organized and customer-focused Service Desk Administrator to join our team at CV-Library. The ideal candidate will have previous experience in a reactive engineering business or the security industry, with excellent communication skills and a keen eye for detail.
Key Responsibilities:
- Provide exceptional customer service to clients and suppliers through relationship building and rapport.
- Manage incoming callouts and assign work to engineers, ensuring timely completion of tasks.
- Process orders for new or spare parts, maintaining accurate systems and databases.
- Assist with the management of company stock and updating records in our in-house system.
Desirable Skills and Qualities:
- Confidence in handling complex queries and requests.
- Strong organizational skills and ability to prioritize workload.
- Excellent written and numerical skills, with proficiency in Microsoft Office.
- Ability to work effectively in a fast-paced environment.
About the Role:
This is an excellent opportunity for a Service Desk Administrator to join a successful and growing security systems provider. As a friendly and confident Service Desk Administrator, you will have the opportunity to work with a dynamic team and contribute to the success of our company.
