Kitchens Support Customer Service Advisor
3 weeks ago
**Simon Acres Recruitment are seeking a Kitchens Support Customer Service Advisor **for our highly successful, nationwide client's Swindon branch.**
Duties and Responsibilities;
- Working with own initiative to fully utilise available data to answer queries and resolve issues.
- Working to service delivery KPIs and timelines.
- Dealing with customer enquiries on products, pricing, delivery schedules and more.
- Ensuring customer adhere to agreed payment terms.
- Working to fixed business deadlines.
- Working collaboratively with multiple stores and showrooms to achieve acceptable customer outcomes.
- Ad hoc plan checking designer plans for accuracy.
- Possess a passion for delivering excellent customer service
- Excellent telephone manner
- Experience of working in a fast-paced environment, meeting department KPIs
- Must be able to work as part of a team and use own initiative
- Good time keeping along with attention to detail are key
- Must show a willingness to learn about the business.
Work Experience/Educational Requirements;
**Essential;**
- Experience of working in a similar role within customer service and kitchens
- IT literate in Microsoft
- Educated to a GCSE standard Desirable
- Experience of using a CRM system
Full Time Position.
Monday - Friday
9:00am - 6:00pm.
£22k Starting Salary.
**Simon Acres Recruitment are acting as the employment agency in relation to this Kitchen Support Customer Service Advisor vacancy.
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