Customer Service Advisor

2 weeks ago


Chippenham Wiltshire, United Kingdom The Best Connection Employment Group Full time
Multiple Customer Service Advisors wanted - Temporary to Permanent position

The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12 week period.

Easily accessible by public transport

Start date 3rd June

The Role:

Assess and resolve enquiries, requests and complaints, on the telephone, writing, and through a range of electronic channels
Provide a comprehensive information service to customers and the public
Maintain electronic databases of letters and forms received, information given, services requested and complaints.
Ensure accuracy of information, consistency and efficiency when dealing with customers
Responsible for taking customer payments, giving low level accounts advice, processing invoices and ordering repairs.
Handle a significant volume of high level & confidential customer information

Hours and Pay:

£11.44 per hour
Monday - Friday
Rotation shift ( week 1: 07:45 am till 3:45 pm, week 2: 08:45 am till 4:45 pm, week 3: -11 am till 7 pm)

Additional Benefits and Requirements:

28 days Paid Annual Leave pro-rata (inclusive of statutory holiday)
Canteen
Overtime Available
Employee Incentives
Parking on site

Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Possible permanent position following a successful trial period

All vacancies are available and correct at the time of posting. Some details may be subject to change

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