Care Advisor

1 month ago


Salisbury Wiltshire, United Kingdom Confederation of Service Charities Full time

Home / News / News / Help for Heroes – Supporter Care Advisor
Help for Heroes – Supporter Care Advisor
Job Type: 12 months fixed term
Hours: Full time, 35 hours a week
At Help for Heroes, we help the Armed Forces community live well after service.
Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. We have an incredible opportunity for a Supporter Care Advisor to join our team.
Do you want to be part of a friendly, caring team and do you love talking to people on the phone? Are you happy to work in a fast paced, busy and varied environment within a team of experienced advisors who are willing to try and help no matter what? Do you have experience using Microsoft Office? Dealing with customer service queries, registering fundraising events, ordering the relevant promotional items to optimise supporters fundraising and ordering Help for Heroes merchandise over the phone and dealing with order queries. This requires someone who can deal with a busy environment and can deal with ever changing enquiries that we receive over the phone and via email .
The Supporter Care Team are a busy and friendly team who care passionately about the charity. The team are very busy and work in an ever-changing environment, they never know what the next telephone call will bring and will always put the supporter first.



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