Property Viewings Assistant

2 weeks ago

Shipley, United Kingdom AHG Full time

**About Keystep Properties**

At Keystep, we’re known for setting the standard in property. We do this by hiring brilliant people to help our customers find their dream home or unlock the true value of their property investment. Over the last 2 years, we’ve built a strong reputation a robust operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers. Our inhouse intensive training ensures our teams have the knowledge and expertise that our customers expect from us, whilst our market-leading technology empowers all our staff to provide the best customer experience possible.

**About the team**

We are a group of highly trained and motivated professionals, we work well together in a supporting each other, whilst having a culture of friendly competition. Above all working together as a team to advance the interests of the business is our priority.

**About You**

You’re likely to be able to demonstrate experience of, or aptitude for much of the following:

- Interest in our mission and values as an organisation.
- Friendly, professional manner and enthusiasm for meeting people.
- Resourceful and proactive approach - Property Viewings Assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.
- Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.
- Ability to prioritise workload and efficiently manage diary in order to achieve results and meet inspection deadlines.
- Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings and to give confidence to guardians and to clients.
- Confidence in meeting people and good interpersonal skills.
- IT literacy - able to use or willingness to learn to use word, Excel, Slack, Google and other platforms.

**You will**:

- Run property viewings at the buildings we manage for potential tenants/landlords. You’ll greet them on arrival, and guided by a short script, introduce them to the detail of the properties. Property marketing assistants are ready to answer any queries our viewers may have.
- Provide feedback on interest, suggesting ways to improve future viewings and promoting Keystep as an alternative housing option.
- Assist the core team with administrative functions to follow up on viewings - including sending out an expression of interest form.
- Attend briefings and meetings, and for key management processes.
- Attend brand, sales and customer service training sessions when needed, online or in person.

**Hours**

Hours are flexible and vary week to week. Work schedules are usually agreed on a weekly basis according to organisation need and worker availability.

**Job Types**: Full-time, Permanent

**Salary**: £16,000.00-£18,000.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Shipley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: Property Viewings Assistant

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