Debt Recovery Co-ordinator

Our Debt Recovery Co-Ordinators are an integral part of the Operations department, and we are looking for individuals who enjoy working in a fast-paced and challenging environment and have a real interest in learning new things.

Roles/Responsibilities

This list is by no means exhaustive and will be adapted to suit business needs.
- Where appropriate, ensure supplies are disconnected pending payment.
- Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
- Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
- Assist with collating information about debt to clients and providing effective updates.
- Provide full support to the Billing /Customer Services Team when needed.
- Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
- Become fully aware of the processes, procedures, systems and legislative requirements within our industry.

**Key Skills and Behaviours Required**

We require the applicant to have:

- Excellent communication and writing skills.
- Ability to listen and display empathy.
- Ability to manage conflict and conflict resolution
- ideally have experience in credit control and/or debt recovery.
- Negotiation skills
- Pro-Active attitude - use their initiative to help deliver resolutions.
- Motivated by hitting and exceeding targets.
- A willingness to learn is essential along with a genuine focus for doing what's right for customers.
- Ability to respond appropriately under pressure.
- Proficient in Microsoft office suite
- Proficient in navigating social media platforms.
- Real Team Player - we adopt a collaborative approach, and you must enjoy working as a part of a team.
- Genuine passion to help people and problem solve.