Uk Junior Intake, Shipping

**Boldly innovating to create trusted solutions that detect, predict, and prevent disease.**
- Discover your power to innovate while making a difference in patients' lives. _iRhythm is advancing cardiac care Join Us Now_

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

We are recruiting a motivated Junior Intake, Shipping & Operations Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today Rare and exciting opportunity to kick off a career in the medical device industry.

**Responsibilities**:

- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive project work to improve service offering

**SHIPPING ACTIVITIES **_(Primary Responsibilities):_**
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.

**INTAKE PATCH ACTIVITIES**_ (Primary Responsibilities):_**
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk

***CUSTOMER CARE ACTIVITIES **_(Secondary Responsibilities):_**
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
- Adhere to corporate policy and compliance standards in handling patient data.

**Work pattern**
- 40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.
- This is a full time on site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

***About you**:

- Bright, confident and articulate with a willingness to learn
- Responsible and accountable
- Degree not required, Secondary School and College qualifications preferred
- Physical requirements include reaching, bending, and sitting, negligible lifting
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Ability to lone work
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change

**Technical Skills needed**:

- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required

**What's in it for you**:
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme _(with company match), _Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much

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As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

**About iRhythm Technologies**
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprie