Customer Service

4 weeks ago


Bagshot, United Kingdom iRhythm Technologies International Full time

We are recruiting an experienced and motivated Customer Service & Operations Support Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today

**Responsibilities**:

- Patch device shipping, receiving processing and data uploading
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Customer service enquiries
- Proactive Customer account support
- Patient support
- Sales support
- Proactive project work to improve service offering

Shipping Activities: Primary Responsibilities
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.

Patch Activities: Primary Responsibilities
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk

Customer Care Activities: Secondary Responsibilities
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
- Support field sales team with account touchpoints and follow ups
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Adhere to corporate policy and compliance standards in handling patient data
- Utilize Salesforce tool to track patient and account interactions

About you:

- Physical requirements include reaching, bending, and sitting, negligible lifting
- Degree not required, Secondary School and College qualifications preferred.
- Previous customer service administration experience required, specifically in a healthcare setting is preferred.
- Strong verbal and written communication skills
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Must be flexible to work "on-call" hours during the weekdays

Technical Skills needed:

- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required

What’s in it for you:
This is a full-time position with competitive compensation package.

Work pattern is Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee stock purchase plan
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bagshot: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: LM1



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