Customer Service

1 week ago


Bagshot, United Kingdom iRhythm Technologies Ltd Full time

We are recruiting an experienced and motivated Customer Care & Operations Representative to join our in our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today

**Responsibilities**: Customer service enquiries Inter-departmental communication Data entry across multiple systems Accuracy, attention to detail and strong communication skills Understanding and adhering to Quality System requirements Proactive project work to improve service offering Patch device shipping, receiving processing and data uploading CUSTOMER CARE ACTIVITIES (Primary Responsibilities): Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients Support field sales team with account touchpoints and follow ups Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates Adhere to corporate policy and compliance standards in handling patient data Utilize Salesforce tool to track patient and account interactions SHIPPING ACTIVITIES (Adhoc Responsibilities): Examines outgoing shipments to ensure shipments meet specifications. Communicates discrepancies between physical product and paperwork as needed. Verifies the accuracy of the data and initiates corrections when needed. Coordinates special shipping as defined by Customer Service via QAD.



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