Uk Customer Service

5 months ago

Bagshot, United Kingdom iRhythm Technologies Full time

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine
- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm's continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need - answers.

**Job Summary and Purpose**:
We are recruiting an experienced and motivated Customer Care & Operations Representative to join our in our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today

**Responsibilities**:

- Customer service enquiries
- Inter-departmental communication
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
- Proactive project work to improve service offering
- Patch device shipping, receiving processing and data uploading

***CUSTOMER CARE ACTIVITIES **_(Primary Responsibilities):_**
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
- Support field sales team with account touchpoints and follow ups
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Adhere to corporate policy and compliance standards in handling patient data
- Utilize Salesforce tool to track patient and account interactions

***SHIPPING ACTIVITIES **_(Adhoc Responsibilities):_**
- Examines outgoing shipments to ensure shipments meet specifications.
- Communicates discrepancies between physical product and paperwork as needed.
- Verifies the accuracy of the data and initiates corrections when needed.
- Coordinates special shipping as defined by Customer Service via QAD.
- Affixes shipping labels, identifying information, onto packed cartons or containers, as required
- Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
- Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
- Prepares bills of lading and maintains documentation of goods shipped.

***INTAKE PATCH ACTIVITIES **_(Adhoc Responsibilities):_**
- Patch data upload via Z-trans system
- Patch diary data entry into the Z-trans system
- Upload patch data to Zeus QA tool
- Device and Patient Symptom Diary Storage
- Communicating with Management any potential system or device issues or risk

Work pattern is Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm), there is flexibility on which days.

**About you**:

- Degree not required, Secondary School and College qualifications preferred.
- Strong IT/data entry skills
- Strong verbal and written communication skills
- Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities
- Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results
- Ability to work in a team environment, supporting the objectives and goals of the organization.
- Good time management skills
- Flexibility in work assignments; able to rapidly adjust priorities when business needs change
- Physical requirements include reaching, bending, and sitting, negligible lifting

**Technical Skills needed**:

- MS Outlook, Word, Excel, Teams
- SharePoint/OneDrive
- Telephone Systems
- Good data entry skills
- Preferable experience in Salesforce but not required

**What's in it for you**:
iRhythm provides excellent benefits including Private Medical & Dental insurance, Pension Scheme _(with company match), _Employee Stock Purchase Plan, Life Assurance, Unlimited Access to Learning Platforms, Paid Holidays & Leave, Family Friendly Policies, Cultural Committee/Charity events, and so much

**FLSA Status**:Exempt
- As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies is an Equal Opportunity Employer._

Make iRhythm your path forward.

LI-LM1

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