Customer Service Ambassador

3 weeks ago


Bagshot, United Kingdom whitbread Full time

We're seeking a skilled Customer Service Ambassador to welcome guests at our Bagshot Premier Inn. As the friendly face of our hotel, you'll use your passion for customer service to create a warm and inviting atmosphere. Your role will involve helping guests with their queries, resolving issues, and providing exceptional service to ensure a memorable stay.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with the housekeeping team to ensure rooms are perfect for our guests.
  • Be flexible and adaptable, covering morning and evening shifts, including weekends.
  • Participate in training and development opportunities to enhance your skills and knowledge.

What We Offer:

  • A competitive hourly rate.
  • A permanent contract with a guaranteed 32 hours per week.
  • Opportunities for career progression and professional development.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save as you earn scheme.
  • Discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.



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