Leather Specialist I

3 months ago

London, United Kingdom Coach Full time

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

**LEATHER SPECIALIST**

**PROFILE**

**The successful individual will leverage their proficiency in Sales and Craftsmanship to**:

- Own and drive leather and customization services in store—in partnership with Store Manager
- Execute craftsmanship/customization services (e.g., current and future advanced services) in store with highest level of quality and in timely manner
- Demonstrate key craftsmanship techniques at events, e.g., making hangtags, tea roses, etc. (including cutting, gluing, studding, riveting, edge-painting, etc.)
- Host customers at the Craftsmanship Bar, both on own and in partnership with colleagues
- Leverage Coach services to deliver an elevated and authentic Modern Luxury customer experience; romance leather, quality and craftsmanship and convert on services
- Develop and maintain strong product knowledge skills with ability to engage, romance and convert on current collections
- Cascade and drive new initiatives/services with team; train new team members on core services
- Track and follow up on services results; action learning and opportunities
- Provide reporting/feedback to corporate as needed
- Achieve and exceed sales and service goals through Modern Luxury hosting, Coach services and clienteling (developing and maintaining productive long-term customer relationships)
- Support an environment of teamwork, trust and collaboration with peers, customers and supervisors

**The accomplished individual will possess**:

- 3-5 years of selling experience in a luxury retail environment or similar; has developed a clientele and uses their client book to achieve individual sales goals; proven ability to create strategies and delivers results
- High school diploma or equivalent; college degree preferred
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
- Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
- Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
- Available to work 30+ hours (PT1 and above)
- Expert in leather services including monogramming (incl. SLGs, bags), leather care, repair services
- Self-directed and results driven; consistently achieves/exceeds individual sales and service goals
- Exemplifies the Modern luxury host and is skilled in the ML Hosting Ceremony; good standing on Coach Journey
- Possesses high degree of manual dexterity, good design sensibility (e.g., proportion, balance), and exceptional attention to detail
- Is consistently polished in personal presentation and communication
- Customer-focused, team player, committed to the brand

**Our Competencies for All Employees**
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- **Perseverance**: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; ca

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