Customer Support Coordinator
2 days ago
Monday - Friday 40 hours
**About us**
Cox Automotive is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
**Role**
To oversee a growing portfolio of Vehicle Solutions customer accounts specifically requiring complex and specialist process management including retail ready vehicles and associated services such as customer handover. To help develop and define new processes and solutions to improve efficiency and optimise our service delivery, exceeding customer expectation.
To provide an initial point of contact and general administration support to the accounts and be responsible for ensuring that all administration is completed in a timely and accurate manner, in line with business and customer requirements and agreed SLA’s to ensure the customer experience is enhanced and maintained.
- Responsible for your portfolio management with complex customers ensuring attention to detail and accuracy is maintained.
- Efficient and accurate filing of vehicle documents and all relevant administration is completed.
- Responsible for booking in units at multiple Vehicle solutions locations.
- Responsible for using multiple external customers databases and systems
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
**Skills**
- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills
- Manage the customer handover experience on site
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written**.**
**_STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
IND001
-
Customer Support Coordinator
3 weeks ago
Lutterworth, Leicestershire, United Kingdom MAK Jobs Full timeCompany OverviewMAK Jobs is a leading recruitment agency specializing in placing top talent with our esteemed clients. As a valued partner, we strive to deliver exceptional results and exceed expectations.Job DescriptionWe are seeking an experienced Customer Account Administrator to join our client's Customer Administration team in Lutterworth. This exciting...
-
Customer Support Coordinator
7 months ago
Lutterworth, United Kingdom Cox Automotive Full timeVehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand...
-
Customer Focus Coordinator
4 days ago
Lutterworth, United Kingdom Premier Foods Full timeA great British food company Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households. At Premier foods we believe in inclusion,...
-
Customer Supply Chain Coordinator
4 days ago
Lutterworth, United Kingdom Premier Foods Full timeA great British food company Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households. At Premier foods we believe in inclusion,...
-
Operations Support Coordinator
1 week ago
Lutterworth, Leicestershire, United Kingdom Whistl Full timeAbout the OpportunityWe are excited to offer a challenging and rewarding opportunity as an Operations Support Coordinator within our Contract Management team in Lutterworth. As a key member of our team, you will play a vital role in supporting the delivery of exceptional service and value for money to our clients.As an Operations Support Coordinator, you...
-
Logistics Support Coordinator
1 week ago
Lutterworth, Leicestershire, United Kingdom Challenge-TRG Recruitment Full timeJob SummaryChallenge-TRG Recruitment is seeking a skilled Logistics Support Coordinator to join our team in Lutterworth, UK. This is a full-time role that requires excellent communication skills and a strong attention to detail.Key ResponsibilitiesProduce high-quality dashboards and KPI reports for distribution operations, ensuring data accuracy and quality...
-
Training Coordinator
7 months ago
Lutterworth, United Kingdom Zoop Recruitment Full timeA great opportunity has opened for someone to join our clients successful and friendly Training team based at their Head Office in Lutterworth as a **Training Coordinator.** **Hours of work - Monday to Friday. 9AM - 5PM.** **Location - Lutterworth/Hybrid** **Salary - £24,000 - £25,000 Per Annum.** The role of Training Coordinator supports the Training...
-
Customer Service Coordinator
23 hours ago
Lutterworth, United Kingdom Premier Foods Full timeA great British food company Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households. At Premier foods we believe in inclusion,...
-
Logistics Coordinator
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Staffline Express Full timeAre you a motivated and organized individual looking for a new challenge? We are currently seeking a Logistics Coordinator to join our team at Staffline Express.As a key member of our logistics department, you will be responsible for coordinating the delivery of car parts to site customers and managing the movement of car parts between depots in the...
-
Customer Support Administrator
6 months ago
Lutterworth, United Kingdom Cox Automotive Full time**The Role** Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered...
-
Customer Support Administrator
3 days ago
Lutterworth, United Kingdom Cox Automotive Full timeManheim Vehicle Solutions is an evolving business supporting customers with new vehicle preparation, de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the...
-
Logistics Coordinator
1 week ago
Lutterworth, Leicestershire, United Kingdom Staffing Match - BDM's Full timeWe are seeking a skilled and reliable Logistics Coordinator to join our team at Staffing Match. As a Logistics Coordinator, you will be responsible for ensuring the efficient distribution of goods across various industries.Key responsibilities include:Coordinating the transportation of goods from warehouses to clientsManaging driver schedules and...
-
Logistics Coordinator
3 weeks ago
Lutterworth, United Kingdom Staffing Match - Resourcing Full timeAre you looking for a challenging role with competitive pay?We have an exciting opportunity for a Logistics Coordinator/ Supply Chain Driver to join our team at Staffing Match - Resourcing in Lutterworth.Job SummaryAs a Logistics Coordinator/ Supply Chain Driver, you will be responsible for ensuring the smooth operation of our logistics and distribution...
-
Logistics Coordinator Leader
2 weeks ago
Lutterworth, Leicestershire, United Kingdom Resolute Recruitment Full timeJob Description: We are seeking a skilled Logistics Coordinator Leader to join our team in Lutterworth. In this role, you will be responsible for leading a team of coordinators and ensuring that all logistics operations run smoothly. Key Responsibilities:Manage and coordinate logistics operations to meet client needs.Maintain relationships with clients and...
-
Inspection Support Coordinator
7 months ago
Lutterworth, United Kingdom Cox Automotive Full time**Bruntingthorpe** **Monday - Friday 40 hours** **Career Stream O3** **About us** Cox Automotive is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of...
-
Wedding and Events Coordinator
6 days ago
Lutterworth, United Kingdom Catthorpe Manor Estate Full time**About us** The Hotel is looking to recruit a Wedding & Events Coordinator to join the team. We are looking for someone who is personable, professional with a passion for delivering a 'dream day' to all perspective bride and grooms. The Wedding Coordinator will be responsible for taking the weddings related business to the next level, whilst delivering...
-
Customer Support Co-ordinator
7 months ago
Lutterworth, United Kingdom Cox Automotive Full timeVehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand...
-
Transport Coordinator
5 days ago
Lutterworth, United Kingdom Bennett & Game Recruitment Full timeBennett and Game are currently working with an award-winning logistics' company actively seeking a skilled and career driven Domestic Freight Coordinator to join their Leicestershire location. Our client has multiple sites across the UK and are a leading and innovative transport, supply-chain and warehousing company. **Transport Coordinator / Domestic...
-
Customer Support Liaison
7 days ago
Lutterworth, Leicestershire, United Kingdom Whistl Full timeRole OverviewAs a Contract Support Manager at Whistl, you will play a crucial role in building strong client relationships to achieve both our goals and those of our clients. This position involves managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations...
-
Customer Support Team Leader
7 days ago
Lutterworth, United Kingdom Cox Automotive Full time**Location: Bruntingthorpe** **Who are we?** Manheim Vehicle Services is an evolving business supporting customer de-fleet across various location in the UK, multiple remarketing channels and a complete range of vehicle preparation services. This requires an agile and responsive operational function able to support a variation of process. As we develop...