Independent Living Officer

2 weeks ago

Merseyside, United Kingdom The Sovini Group Full time

**Independent Living Officer**

Are you **an Independent Living Officer looking to #BePartOfIt. **If you have got the talent, the potential, the drive, and determination there is a place for you at The Sovini Group.

**This position is a permanent position.**

***

**As an Independent Living Officer, you will be expected to**:
Be responsible for managing the Independent Living Service in a designated area by delivering intensive housing management, which encompasses the five key outcomes identified on the housing action plan.
- Develop an effective housing action and risk management plan with each customer, that meets their outcomes as identified from needs and risk assessments.
- liaise with any relevant agencies as detailed or identified within a customers’ housing action plan
- Test dispersed alarm equipment/hard wired equipment on a regular basis. When necessary, report, investigate and rectify issues
- Report lift faults to the Contact Centre/contractor, facilitates essential maintenance and ensure that tenants are given adequate prior notice of lifts being inoperative
- Maintain efficient administrative system to ensure the accuracy of information and records relating to service/service users. Notify the relevant alarm monitoring agency of any changes to information held about service and service users, including tenant absences
- Review housing action and risk management plans at 12 monthly intervals as a minimum, and in accordance with policy and service standard
- Supply scheme Performance Indicator information and statistics when required.
- Ensure that data/ information is lawfully gathered, accurate and up to date and only divulged in accordance with the Data Protection Act and GDPR regulations.
- Referral of serious Anti-Social Behaviour cases to the Anti-Social behaviour Team. To deal with low level cases of ASB and record on case management systems
- Monitoring the status of all void properties in the area, ensuring key information is up to date and reporting any variances to the Independent Living Manager and/or Maintenance Manager. To complete all viewing of properties
- Advise tenants and customers regarding the organisation's policies and procedures
- Contribute to the development of the service by attending focus groups/staff meetings, as required
- liaise with the Furnished Package Officer in the management of furniture packages by monitoring that furniture is not damaged/ removed from the tenancy
- Recommend improvements to estates and carry out estate management functions. To inform the Independent Living Manager of any recommendations
- Carry out Estate Walkabouts and patrols with the NHO for the service as designated by the Independent Living Manager or the Team Leader
- Deal with routine enquiries and correspondence within corporate time scales
- prepare reports to Independent Living Manager/senior staff as required
- liaise with external agencies, other departments, key stakeholders and community organisations as necessary to ensure effective service delivery.
- Attend case conferences and problem-solving groups, as required.
- Complete compliance/health and safety checks/risk assessments as required.
- meet appraisal targets and support the delivery and achievement of overall business objectives
- Develop One Vision Housing’s commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
- Comply with section 7 of the Health and Safety at Work Act and take reasonable care of your own health and safety and that of others who may be affected by your acts and omissions.
- Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
- Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.

**To be successful in an **Independent Living Officer **role, the skills you will need**:

- To be educated to GCSE standard of equivalent
- To be educated to CIH Level 3 Certificate in Housing Practice or willingness to study this qualification
- Previous experience of working with, and thorough understanding of dealing with vulnerable group
- Understanding of issues faced in a social housing environment.
- Excellent interpersonal skills
- Ability to work under pressure and to manage own workload without direct supervision
- Ability to work in and adapt to a changing environment
- Excellent communication skills, both oral and written.
- Ability to prioritise own workload to meet deadlines.
- Good standard of ICT literacy and the confidence to use Microsoft Outlook, Word, and Excel on a daily basis.
- Knowledge and understanding of the role of social housing
- Commitment to customer care
- Willingness to seek responsibility
- Full driving licence and use of a car for work
- Prepared to attend evening meetings
- Ability to work remotely and flexibly where appropriate

**Experience or Kno

  • Independent Living Officer

    2 weeks ago

    Merseyside, United Kingdom The Sovini Group Full time

    The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** £26,197.64 **Contractual hours** 36 **Basis** Full time **Date posted** 07/08/2023 **Job reference** SG001264 **Attachments** - attachment- Independent Living Officer - JD.pdf-...

  • Independent Living Co-ordinator

    1 month ago

    Merseyside, United Kingdom Hays Specialist Recruitment Limited Full time

    Full-time Independent Living Co-Ordinators required in Merseyside Hays are currently recruiting Independent Living Co-Ordinators in the Merseyside area to join a Social Housing team on a temporary ongoing contract, with the potential to extend and become full time. The successful post holder will have a prior knowledge of housing management legislation and...

  • Customer Experience Officer Contract Full Time

    4 weeks ago

    Birkenhead, Merseyside, United Kingdom Magenta Living Full time €33,314

    As a Transaction Centre Officer, you'll manage arrears on miscellaneous income accounts, aiming to prompt customers to clear their debts by closely monitoring a portfolio of accounts, facilitating immediate repayments, negotiating repayment plans, and escalating cases in line with the company's arrears policy. Additionally, you'll oversee the procurement...

  • Homeless Officer

    2 months ago

    Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00314 Date posted - 09/02/2023 Application closing date - 23/02/2023 Location - Merseyside Salary - £25,098.00 Pro rata Contractual hours - 35 Basis - Full-Time Staff Job category/type - Blank Job description **Contract Type: 6 Months Fixed Term Contracted Hours: 35** **Who we are** Plus Dane provides homes...

  • Assistant Accountant Accounts Payable

    4 weeks ago

    Birkenhead, Merseyside, United Kingdom Magenta Living Full time €36,205

    Are spreadsheets your playground, and financial analysis your forte? As an Assistant Accountant, you will be supporting the preparation of Magenta Living's management and financial accounts, ensuring accuracy and consistency by rolling forward monthly accounts and reconciling them with financial statements, budgets, and previous periods. Additionally, you'll...

  • Assistant Accountant

    4 weeks ago

    Birkenhead, Merseyside, United Kingdom Magenta Living Full time €36,205

    Are you a numbers whiz with a passion for precision? Are spreadsheets your playground, and financial analysis your forte? If so, we've got an opportunity that might just be your perfect fit! We're on the lookout for an Assistant Accountant to bring their expertise and enthusiasm to our dynamic team in Birkenhead. As an Assistant Accountant, you will be...

  • Retirement Living Assistant

    3 weeks ago

    Merseyside, United Kingdom Eden Brown Full time

    A role of **Retirement Living Assistant **has come up** **for a 3 months ongoing assignment. Pay - **£11.29/hr PAYE, Umbrella rate would be 2 or 3 pounds more than the PAYE rate** Address -** Leyfield Road, West Derby, Liverpool, L12 9JJ** JD below **Responsibilities**: - Act as an initial point of reference on the phone or in a reception area as...

  • Tenancy Management Officer

    3 weeks ago

    Merseyside, United Kingdom Your Housing Group Full time

    Job Introduction **So. What is this role exactly?** We have an exciting opportunity for a Tenancy Management Officer to cover six tower blocks in Liverpool. **What will my working week look like?** Living locally in or around Merseyside, you will travel around your ‘patch’ with the freedom to manage your diary around your customer visits and...

  • Tenancy Management Officer

    2 months ago

    Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00348 Date posted - 09/05/2023 Application closing date - 23/05/2023 Location - Merseyside Salary - £32,914 Contractual hours - 35 Basis - Full-Time Staff Job category/type - Housing Job description **Contract Type: Permanent Contracted Hours: 35 Hours (2 Positions)** **Who we are** Plus Dane provides homes...

  • Director, Health Policy

    4 weeks ago

    Sefton, Merseyside, United Kingdom Discovery Senior Living Holdings, LLC Full time

    TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...

  • Case Officer, Cheshire

    2 months ago

    Merseyside, United Kingdom The Royal British Legion Full time

    Salary £27,900 per annum Package Permanent. Full Time 35 hours per week. 28 days Annual Leave plus Bank Holidays, Employee Assistance Helpline, Life Assurance. Voluntary Benefits: Group Pension Plan, Cycle to Work Scheme, Charity Worker Discounts. Contractual hours 35 Basis Full time Job category/type Services - Welfare, Pensions and Grants **Case...

  • Peer Support and Wellbeing Officer

    2 weeks ago

    Merseyside, United Kingdom Imagine Independence Full time

    **Peer Support and Wellbeing Officer** **Job Reference: 23/73** **Hours: 37.5 hours per week** **Salary: £21,500.79 per annum** **Based in: Merseyside** **Benefits: 25 days annual leave plus statutory bank holidays (pro rata), employer’s contributory pension scheme, EAP scheme and other generous benefits** Imagine Independence is a leading third...

  • Office Administrator

    4 weeks ago

    Merseyside, United Kingdom Core Group Full time

    **The position of an Office Admin/Document Controller in the Wirral area.** **Ongoing work** **Will be Document Controller for the site** In order to be considered for this position you will need to meet the following criteria: - ** MUST HAVE CSCS and PPE, be able to travel to site.**: - Competent and knowledgeable. - Live within a commutable distance...

  • Income Officer

    3 weeks ago

    Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00363 Date posted - 05/07/2023 Application closing date - 19/07/2023 Location - Merseyside or Cheshire Salary - £31,854 Plus £1,100 car allowance Contractual hours - 35 Basis - Full-Time Staff Job category/type - Income Job description **Contract Type: Permanent Contracted Hours: 35 hours** **Who we...

  • Director of Health and Wellness

    4 weeks ago

    Sefton, Merseyside, United Kingdom Discovery Senior Living Holdings, LLC Full time

    TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...

  • Night Duty Officer

    2 months ago

    Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00359 Date posted - 06/06/2023 Application closing date - 20/06/2023 Location - Merseyside Salary - £22,341 Contractual hours - 35 Basis - Full-Time Staff Job category/type - Support Job description Contract Type: Permanent Contracted Hours: 35 hours **Who we are** Plus Dane provides homes and services to...

  • Night Duty Officer

    3 weeks ago

    Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00359 Date posted - 06/06/2023 Application closing date - 20/06/2023 Location - Merseyside Salary - £22,341 Contractual hours - 35 Basis - Full-Time Staff Job category/type - Support Job description Contract Type: Permanent Contracted Hours: 35 hours **Who we are** Plus Dane provides homes and services to...

  • Project Officer Supported Housing

    1 month ago

    Upton, Merseyside, United Kingdom Muir Group Housing Association Full time

    Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do...

  • Project Officer Supported Housing

    1 month ago

    Upton, Merseyside, United Kingdom Muir Group Housing Association Full time

    Project Officer Supported Housing £6,514.56 per annum (£25,334.40 FTE / £13.92per hour) Chester Office Based Permanent Part Time 9 hours per week (worked on a rota basis) Closing Date: 9.00am on Thursday 30 May 2024 Interviews will take place onThursday 6 June 2024 Are you passionate about supporting Tenants to live independently in the community? Do...

  • Democratic Services Officer

    1 month ago

    Merseyside, United Kingdom Sellick Partnership Limited - Public Sector Full time

    Sellick Partnership are seeking a Democratic Services Officer to join a highly regarded local authority in the North West. The role will be for an initial period of 6-8 months, however this could be extended. As Democratic Services Officer, you will be required to take part in a number of duties as part of this role. Some of the duties will include, but not...