Tenancy Management Officer

2 weeks ago


Merseyside, United Kingdom Plus Dane Full time

**Job details**:
Job reference
- 2020RR00348

Date posted
- 09/05/2023

Application closing date
- 23/05/2023

Location
- Merseyside

Salary
- £32,914

Contractual hours
- 35

Basis
- Full-Time Staff

Job category/type
- Housing

Job description

**Contract Type: Permanent Contracted Hours: 35 Hours (2 Positions)**

**Who we are**

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

**What we’re looking for from you to join our team**

An exciting opportunity has arisen to join our Tenancy Management Team in Liverpool, supporting our customers by managing and maintaining tenancies within our rented stock.

Your focus will be on providing an effective and high-quality tenancy management service to our customers. Working towards key performance targets and the delivery of the organisation’s corporate objectives, you will be a key contact in delivering a service to manage, address and resolve tenancy issues.

Our ambition is to tackle social inequality by enabling individuals and communities to thrive, and you will contribute towards this by ensuring tenancies are sustained and customers are supported to independently meet their tenancy obligations, building key relationships with partner organisations to deliver and signpost relevant services.

We are looking for a customer focussed person with experience of working in a customer facing environment. This role can be busy and demanding, therefore it is essential that you are resilient, have first class organisation skills and the ability to meet tight deadlines. Excellent communication skills and the ability to influence and negotiate are also required.

**What you’ll get in return**

We offer hybrid working which means working a 7-hour day between 09:00am - 17:00pm (Monday - Friday) in the office and from home.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme, generous shopping discounts and a competitive pension scheme..

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

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