Neighbourhood Specialist

We have an internal secondment opportunity for 6 months for our Merseyside Neighbourhood. 

About the role

We are looking for a  Neighbourhood Specialist  – to join our Operations team on a permanent basis. This role is a home-based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Specialist will be responsible to deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.

Customer Service 

Let our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability. The candidate will Respond to customer enquiries requiring a face to face visit and be the visible presence of the organisation within our neighbourhoods. You will listen to customer views, encouraging resident involvement and making recommendations for how the organisation can respond.

Neighbourhood Management

Develop a detailed understanding of the issues and opportunities within our neighbourhoods and contribute to development of Neighbourhood Plans. The post holder will Agree and deliver neighbourhood management actions. Monitor the impact of actions and our work within a neighbourhood and make recommendations for future actions. You will develop effective local partnerships with other front facing service providers operating in our neighbourhoods. 

Landlord Services

Provide a comprehensive tenancy management service and carry out Landlord duties such as communal area and estate wide inspections. Deliver neighbourhood management actions within our suite of compliance plans. 

Manage service charges including budgeting, renewal planning and consultation, and keeping residents informed.