Customer Experience Officer Contract Full Time

4 weeks ago


Birkenhead Merseyside, United Kingdom Magenta Living Full time €33,314

As a Transaction Centre Officer, you'll manage arrears on miscellaneous income accounts, aiming to prompt customers to clear their debts by closely monitoring a portfolio of accounts, facilitating immediate repayments, negotiating repayment plans, and escalating cases in line with the company's arrears policy. Additionally, you'll oversee the procurement process and payment systems, ensuring the timely ordering of goods and services while adhering to financial protocols and maintaining supplier accounts through regular reconciliation. Accurate and timely recording of general ledger activities is crucial, achieved through meticulous reconciliations and providing precise data to the Financial Accountant and relevant departments. You will be upholding the highest standards of integrity and professionalism in accordance with company policies is imperative. You should demonstrate experience in a dynamic office environment, adept at managing time constraints and effectively communicating at all levels to resolve financial disputes.

Hours of Work: Full Time, Permanent, 12 month fixed-term contract Maternity cover, 37 hours per week

Good verbal and written communication skills are a must and ideally you will be fully proficient in all aspects of Microsoft office.

26 days holiday (plus UK bank Holidays)
Paid time off over Christmas Period
Pension Scheme options with up to 18% employer contributions
Flexible working
Healthcare Cash Plan
Employee Recognition programme
Free parking at either our head office or main depot
Our mission is to provide customers with a home they’re proud of and create flourishing communities, and it’s our dedicated people that make this happen. One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.

As well as being awarded the Navajo Charter-mark for our work supporting the LGBT+ community and ISO45001 for our people health and safety practices.

We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.

Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.

Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral.



  • Birkenhead, Merseyside, United Kingdom MERJE Ltd Full time

    Polish Speaking Customer Service & Export Administrator Join our clients team as a Customer Service & Export Administrator, where you'll play a vital role in handling customer enquiries on orders, billing, and despatch. Working closely with transport companies, you'll coordinate the export process, ensuring timely and compliant shipment of goods to...


  • Birkenhead, United Kingdom Cammell Laird Full time

    **Role Title** Commercial Officer **Business Area** Commercial **Location** Site Wide **Reporting to** Senior Commercial Manager **Hours of work** Full Time **Purpose** The Commercial Officer will be accountable for supporting management and will work as part of a functional team to provide Commercial services and support to meet the operational...


  • Birkenhead, Merseyside, United Kingdom SAINSBURY'S Full time

    You're ambitious for more leadership responsibility. Maybe one day, you'd like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills - crafting a team that delivers what you need, when you need it. This is a well - balanced management role with clear accountability - you'll...


  • Birkenhead, Merseyside, United Kingdom Arriva plc Full time

    At Arriva, our Bus Drivers are at the heart of the communities that we serve. Whether it’s getting children to school, commuters to work or the public to events or shopping – we connect our customers to the people and places that matter to them. We are one team with a shared passion for providing excellent customer service and playing a vital part in...


  • Kensington, Merseyside, United Kingdom Qube Recruitment Full time

    This is a brilliant opportunity to join a fact-paced organisation embarking on a period of growth, where you will be supported to further develop your career. Also, with a competitive salary offered, car allowance and an excellent benefits package As Contracts Manager you will ensure the programme requirements are met in line with business objectives and...


  • Kensington, Merseyside, United Kingdom Qube Recruitment Full time

    This is a brilliant opportunity to join a fact-paced organisation embarking on a period of growth, where you will be supported to further develop your career. Also, with a competitive salary offered, car allowance and an excellent benefits package As Contracts Manager you will ensure the programme requirements are met in line with business objectives and...


  • Kensington, Merseyside, United Kingdom Qube Recruitment Full time

    This is a brilliant opportunity to join a fact-paced organisation embarking on a period of growth, where you will be supported to further develop your career. Also, with a competitive salary offered, car allowance and an excellent benefits package As Contracts Manager you will ensure the programme requirements are met in line with business objectives and...


  • Kensington, Merseyside, United Kingdom Qube Recruitment Full time

    This is a brilliant opportunity to join a fact-paced organisation embarking on a period of growth, where you will be supported to further develop your career. Also, with a competitive salary offered, car allowance and an excellent benefits package As Contracts Manager you will ensure the programme requirements are met in line with business objectives and...


  • Birkenhead, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of Solicitors. Administrative role which requires an organised and enthusiastic person with a can-do attitude. You should be able to prioritise and work to deadlines. Duties include but are not limited to: - Filing, photocopying, and faxing - Typing/letter production -...


  • Birkenhead, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of Solicitors. Administrative role which requires an organised and enthusiastic person with a can-do attitude. You should be able to prioritise and work to deadlines. Duties include but are not limited to: - Filing, photocopying, and faxing - Typing/letter production -...


  • Birkenhead, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of Solicitors. Administrative role which requires an organised and enthusiastic person with a can-do attitude. You should be able to prioritise and work to deadlines. Duties include but are not limited to: - Filing, photocopying, and faxing - Typing/letter production -...


  • Birkenhead, Wirral, United Kingdom Haworth & Gallagher Solicitors Full time

    Full time office administrator required for very busy long-established Birkenhead firm of Solicitors. Administrative role which requires an organised and enthusiastic person with a can-do attitude. You should be able to prioritise and work to deadlines.Duties include but are not limited to:Filing, photocopying, and faxing Typing/letter production File...


  • Merseyside, United Kingdom Time Recruitment Full time

    Liverpool City Centre £20,000-£22,000 basic with monthly team bonus Onsite parking We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge, they reallyunderstand...


  • Birkenhead, Merseyside, United Kingdom AWD online Full time €38,000

    Vehicle Mechanic / Motor Vehicle Technician with excellent technical knowledge troubleshooting / diagnosing, repairing and maintaining customer vehicles is required for a well-established Garage based in Birkenhead, Wirral, Merseyside, North West England. JOB TYPE: Full-Time, Permanent Monday to Friday 9.Every other Saturday 9.Working as a Vehicle...


  • Bootle, Merseyside, United Kingdom Morrison Energy Services Full time

    to join our Net zero EV contract to supporting projects across the UK. is responsible for supporting the commercial aspects of a programme of EV projects across the UK according to agreed Service Level Agreements, Budgets, and Quality standards. They will work closely with other team members, stakeholders, and Clients to ensure project success. The...


  • Bootle, Merseyside, United Kingdom Morrison Energy Services Full time

    to join our Net zero EV contract to supporting projects across the UK. is responsible for supporting the commercial aspects of a programme of EV projects across the UK according to agreed Service Level Agreements, Budgets, and Quality standards. They will work closely with other team members, stakeholders, and Clients to ensure project success. The...


  • Birkenhead, Merseyside, United Kingdom Boots Full time €60,000

    About Boots This is your chance to be part of something a bit different. Bringing your vibrant personality into the day to day running of the practice – setting high standards to ensure everything runs professionallyBuilding firm and longstanding relationships – not only with colleagues and customers but with healthcare professionals in the local...


  • Birkenhead, Wirral, United Kingdom Oh Polly Full time

    About Oh PollyFounded in 2014, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers' needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of...


  • Merseyside, United Kingdom Plus Dane Full time

    **Job details**: Job reference - 2020RR00387 Date posted - 24/08/2023 Application closing date - 10/09/2023 Location - Merseyside or Cheshire Salary - £23,820 - Please job description Contractual hours - 35 Basis - Full-Time Staff Job category/type - Customer Service Job description **Contract Type: Permanent (3 Positions) Contracted Hours: 35...


  • Birkenhead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisor - Birkenhead - £21,000 - £26,000 - Permanent Hybrid (2 days in office) Are you a customer service professional looking for a new challenge? We are currently seeking a Customer Experience Specialist to join a leading insurance company with a base in Birkenhead. This is a fantastic opportunity to join a dynamic...