Freight Customer Service Agent

3 weeks ago


Birkenhead Merseyside, United Kingdom MERJE Ltd Full time

Polish Speaking Customer Service & Export Administrator
Join our clients team as a Customer Service & Export Administrator, where you'll play a vital role in handling customer enquiries on orders, billing, and despatch. Working closely with transport companies, you'll coordinate the export process, ensuring timely and compliant shipment of goods to international markets.
Investigate and resolve customer problems, liaising with the Office Manager as needed.
Maintain accurate records of customer interactions and correspondence with freight forwarders.
Coordinate order despatches with selected transport companies efficiently.
GCSE level qualifications in Maths and English (grades A-C) or equivalent.
Proficiency in Polish.
Proficiency in IT systems, including MS Office applications.
Knowledge of international contract terms, foreign currencies, tariffs, and trading regulations.


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