Service Engagement Lead

7 months ago

Chester, United Kingdom Bank of America Full time

**Service Engagement Lead - Network Services**

**Corporate Title - SVP**

**Location: Chester or Camberley**

**Location Overview**:
Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Our office in Camberley, Surrey is conveniently situated to the South-West of central London. Perfectly placed for people commuting on the M3, M25 and M4, making it easy to get from Hampshire, Berkshire, London and beyond. We also run a morning and afternoon shuttle car service to the office, from both Farnborough Main and Camberley train stations.

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Do you thrive in a fast paced, customer focused environment? We are seeking a Service Engagement lead to join our talented Network Services team. In this role, you’ll have the opportunity to use your leadership and interpersonal skills to develop and nurture consumer relationships, and to ensure that their expectations are met through bi-directional communication. If you have a passion for customer service and a keen eye for detail, this is the perfect opportunity to make a positive impact.

**Responsibilities**:

- You will engage directly with consumers to create and maintain great relationships
- Be the first point of contact for consumers inquiries and concerns
- You’ll anticipate consumer needs and predict future requirements
- Provide leadership and insight to improve the Network Services engagement process
- You will collaborate with network process experts to ensure consumer feedback is incorporated into process improvement efforts
- You’ll help simplify the network Service engagement process for consumers
- Be a regular liaison between Network Services and consumers to ensure a smooth, positive experience for everyone involved.

**What we are looking for**:

- You can guide technical teams and have the skills to simplify processes.
- You have excellent interpersonal skills and are an excellent communicator
- Problem solving attitude is one of your strengths
- You value teamwork and demonstrate leadership skills
- A consumer orientated mindset who can communicate the technology vision to consumers and stakeholders

**Benefits of working at Bank of America**
**UK**

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

**Bank of America**

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of C

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