Customer Service Advisor

3 weeks ago


Portishead, United Kingdom Red Recruitment Full time

Red Recruitment is delighted to be recruiting for a Customer Service Advisor to join a role providing high-quality first point-of-contact service to the public and other agencies, this role requires an empathetic person with a natural desire to work with customers. This role includes a generous salary as well as shift allowances and uplifts.

**Benefits and Package for a Customer Service Advisor**:

- ** Salary**:£23,100 per annum (£30,953 per annum with shift allowances and uplifts included)
- ** Hours**:37 hours per week
4 days on and 4 days off or 6 days on and 4 days off
7am - 5pm, 1pm - 11pm, 11pm - 7am
- ** Contract Type**:Permanent
- ** Location**:Portishead
- 5 weeks of training (Monday - Friday, 9am - 5pm)

**Key Responsibilities of a Customer Service Advisor**:

- Acting as the first point of contact for members of the public, internal staff, and external agencies
- Responding to emergency and non-emergency calls and making initial assessments
- Ensuring all calls are received within a timely manner in line with guidelines
- Investigating and identifying information from various sources and ensuring systems are updated
- Recording accurate information to ensure the correct response is delivered through officer deployment or investigation of crime

**Key Skills and Experience of a Customer Service Advisor**:

- Previous experience working in a customer service environment is essential
- Computer literate including knowledge of Windows-based computer packages is essential
- Experience working in a fast-paced, dynamic environment is desirable
- Accurate typing speed of 35wpm is essential

Red Recruitment (Agency)



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