Medical Receptionist

**Job summary**

Harbourside Family Practice is a large well established 11,000 patient practice in Portishead.

This is a varied and interesting role and you'll be joining a friendly, supportive and hardworking team who prides themselves on providing an excellent customer service to our patients.

We would love to find someone who is great with people, has excellent communication skills, a cheerful disposition, and a friendly, caring personality.

Previous GP Receptionist experience would be an advantage, though not essential as full training will be provided.

**Main duties of the job**

Provide a first point of contact for patients and act as a key focal point of communication between patients, doctors, nurses, and other staff.

Liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

Deal with all general queries, explain procedures and book appointments, face to face and over the telephone.

Distribute information, messages and enquires to rest of the multidisciplinary team.

Process all administrative tasks to the highest quality standards.

Receive and make telephone calls as required in a timely and courteous manner.

Enter requests for home visits ensuring careful recording of all the details.

Prepare the reception area in the morning or evening and keep the reception area tidy.

Open the surgery or close the surgery.

Enter patient information and book appointments on to the computer system.

Log scripts that are signed and to be distributed to Pharmacies.

Frank the mail.

Complete patient tasks.

**About us**

Our practice is situated in Portishead, a beautiful coastal town in North Somerset overlooking the Severn Estuary, just five miles from the city of Bristol.

We are a forward thinking practice with a strong emphasis on teamwork and patient centred care. We work from a new purpose-built health centre with bright, modern facilities that enable us to offer high quality clinical services to our local population of 10,000 patients.

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 18 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Are you able to work the stated hours and days posted on the advert ?
- Can you work a minimum of 18 hours a week?

**Experience**:

- customer facing: 1 year (preferred)

Work Location: In person

Application deadline: 25/04/2024