Berthing Master

**Join the boatfolk crew**

**About us**

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values**
- DETAIL - We focus on doing things right for our customers.
- EXPERIENCE - Going beyond good service to put customers at the centre of all we do.
- CARE - We care about each other, our customers and the environment.
- COMMUNITY - We actively create inclusive places to bring people together.
- CHALLENGE - Be fearless, give it a go

**Portishead Marina**

Portishead Marina is the centre piece of the exciting Port Marine development comprising of a collection of town houses, luxury apartments, waterside bars, restaurants, and coffee shops. With over 350 fully serviced berths, plans to expand and a thriving boatyard with a 35T lifting capacity, it offers an ideal location for exploring the Bristol Channel with great access to the motorway network and excellent transport links from Bristol. Portishead Marina is a busy, vibrant and friendly hub, and we look forward to welcoming you to our team

**About the role**

Whether you’ve been on boats all of your life, or have found a new-found love for boating, we have a vacancy for a full-time Berthing Master here at Portishead Marina. This is a fantastic opportunity for someone who excels in customer service, has a great work ethic and a flexible and ‘can-do’ approach, to join a busy, well-established marina team in a great location.

The role of a Berthing Master is to proactively support the Marina Managers in the efficient and safe running of the marina and boatyard. This includes responsibility for helping Customers through providing good care and service, operation of the marina lock gates, and to keeping the site and facilities safe, clean, tidy and well maintained.
- A ‘can-do, flexible approach.
- The ability to learn new skills.
- An ability to understand and deliver excellent customer service.
- To work a shift pattern which will include weekends, nights and bank holidays.
- The ability to work as part of a team and independently.
- Experience in a customer facing role with good IT skills.

**Key responsibilities**
- You will actively monitor adherence to the company Health & Safety policy by all using site, together with maintaining visible environmental compliance.
- You will allocate appropriate size berths for boats, to optimise use of marina space and assist the Manager in achieving budget.
- You will assist customer retention by ensuring that customers and visitors consistently receive a warm and friendly welcome and you will take a proactive attitude to customer care and service on the pontoons and in the marina office. Examples would include providing pre-arrival information to visitors, meeting and greeting customers and helping them to berth by catching lines.
- You will assist with the execution of events for customers and the local community.
- Office administration, using the company databases to communicate with customers and answer enquiries, process and reconcile bookings and payments accurately.
- You will contribute to a positive working atmosphere for all of your colleagues.
- You will proactively facilitate clean, tidy, well maintained and safe pontoons, offices, washrooms and public areas, undertaking maintenance tasks such as pontoon plank replacement, painting, litter picking and pressure washing.
- You will undertake site inspections.
- You will undertake site specific processes, designed to facilitate a smooth operation with respect to local conditions.
- From time to time you may be asked to help with boatyard or with other company functions reason