Berthing Master

**About us**:
Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values**:
**DETAIL **We focus on doing things right for our customers

**EXPERIENCE ** Going beyond good service to put customers at the centre of all we do

**CARE **We care about each other, our customers and the environment

**COMMUNITY **We actively create inclusive places to bring people together

**CHALLENGE **Be fearless, give it a go

**Portishead Marina**:
Portishead Marina is the centre piece of the exciting Port Marine development comprising of a collection of town houses, luxury apartments, waterside bars, restaurants, and coffee shops. With over 350 fully serviced berths, plans to expand and a thriving boatyard with a 35T lifting capacity, it offers an ideal location for exploring the Bristol Channel with great access to the motorway network and excellent transport links from Bristol. Portishead Marina is a vibrant and friendly hub with a busy marina, and we look forward to welcoming you to our team

**Role purpose**:
An opportunity has arisen at Portishead Marina for a Berthing Master to join our friendly team. The role of a Berthing Master is to support the Marina Manager in proactively facilitating the efficient and safe running of the marina. This includes responsibility for assisting customers with all aspects of their berthing experience and to keeping site and facilities clean, tidy and well maintained.

**Key responsibilities**:

- You will actively monitor adherence to the company Health & Safety policy by all using site, together with maintaining visible environmental compliance.
- You will allocate appropriate size berths for boats, to optimise use of marina space and assist the Manager in achieving budget.
- Coordinate the incoming and outgoing of vessels, including assigning berths.
- Ensure vessels are safely moored and secured during their stay in the marina.
- Operate and maintain lock systems to facilitate the passage of vessels in and out of the marina. Communicate with vessel operators to coordinate lock usage.
- You will assist with the execution of events for customers and the local community.
- Office administration, using the company databases to communicate with customers and answer enquiries, process and reconcile bookings and payments accurately. - You will contribute to a positive working atmosphere for all of your colleagues.
- You will proactively facilitate clean, tidy, well maintained and safe pontoons, offices, washrooms and public areas, undertaking maintenance tasks such as pontoon plank replacement, painting, litter picking and pressure washing.
- You will undertake site inspections.
- You will undertake site specific processes, designed to facilitate a smooth operation with respect to local conditions.
- From time to time you may be asked to help with boatyard or with other company functions reasonably requested by the Marina Manager/Line Manager.
- Customer retention and service feedback (complaints / compliments).
- General site appearance and maintenance standards throughout areas of responsibility.
- Berthing enquiries responded to accurately and on time.
- Accurate completion of all marina office administrative tasks and site-specific processes, required for the safe, smooth and efficient running of the site operation

**Skills & Experience**:

- A friendly and supportive team player with a positive mindset, ‘can do’ and flexible approach.
- Competent people skills and the ability to be polite, engaged, and professional under all circumstances.
- Competent listening, verbal and written communication skills.
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