Caseworker - Debt Team

1 week ago


StokeonTrent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

We are looking for an enthusiastic individual to work in the Money Advice Debt team within Citizens Advice Staffordshire North & Stoke on Trent.

We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders such as the Money & Pensions Service, the British Gas Energy Trust, and local authorities.

We are recruiting Debt Caseworkers to work with clients on a one-to-one basis over the phone and face to face with a clientele of varying abilities and situations. We wish to appoint Debt Caseworkers to deliver a full range of debt advice.

Advice work experience is essential, debt advice work experience desirable and attention to detail is crucial.
- Have strong communication skills
- Be able to work within a strict time frame and target driven environment
- Have experience of working with general public
- Work well within a team
- Have a good level of IT skills (Microsoft 365)
- Understand & follow our policies and procedures

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
**Hours**:We havge a number of posts available at 37.5 hours per week or 30 hours per week - working week consisting of shift patterns and potential for some Saturday working

**Starting salary**:
Trainee Caseworker
- £22,241 p.a full time

Fully trained Caseworker - £23,694 p.a. to £25,280 p.a. full time

**Interviews**: will be held on 16 January 2023.

**We also offer**:

- Work Place Pension
- Cycle to Work Scheme
- Health Plan with integrated Employee Assistance Programme
- Annual Leave: 33 days p.a. (full time) (including public holidays), which runs January to December

**Job Types**: Full-time, Part-time

**Salary**: £23,694.00-£25,280.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



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