Caseworker - Debt Team

3 weeks ago


StokeonTrent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

We are looking for enthusiastic individuals to work in the Money Advice Debt team within Citizens Advice Staffordshire North & Stoke on Trent.

We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders such as the Money & Pensions Service, the British Gas Energy Trust, and local authorities.

We are recruiting a Debt Caseworker to work with clients in a variety of roles on a one to one basis, mostly over the phone, possibly some face to face, with a clientele of varying abilities and situations. We wish to appoint a Debt Caseworker to deliver a full range of debt advice for our local offices and for our National Debt Hub.

Advice work experience is essential, debt advice work experience desirable and attention to detail is crucial.
- Have strong communication skills
- Be able to work within a strict time frame and target driven environment
- Have experience of working with general public
- Work well within a team
- Have a good level of IT skills (Microsoft 365)
- Understand & follow our policies and procedures

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment.

**Hours**:37.5 per week / 30 per week

**Starting Salary: Trainee Caseworker £23,000 p.a. full time / Caseworker £24,500 p.a full time**

**Closing Date**: 9 July 2023

**Interviews will be held on Monday 17 July 2023**

**We also offer**:

- Work Place Pension
- Cycle to Work Scheme
- Health Plan with integrated Employee Assistance Programme
- Annual Leave: 33 days p.a. (full time) (including public holidays), which runs January to December

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: £23,000.00-£24,500.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 01/08/2023



  • Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    We are looking for enthusiastic individuals to work in the Money Advice Debt team within Citizens Advice Staffordshire North & Stoke on Trent. We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders such as the Money & Pensions Service, the British Gas Energy Trust,...


  • Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    We are looking for an enthusiastic individual to work in the Money Advice Debt team within Citizens Advice Staffordshire North & Stoke on Trent. We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders such as the Money & Pensions Service, the British Gas Energy...


  • Stockton-on-Tees, United Kingdom Citizens Advice Full time

    **Position**: Debt Caseworker or Trainee Debt Caseworker **Location**: Stockton-on-Tees **Closing date**: 15 March 2024 **Role details**: Job title: Debt Caseworker or Trainee Debt Caseworker **Location**: Stockton-on-Tees **Salary**: £23,500 - £26,421 pa Salary pro rata: No London allowance: No Hours per week: 37 Type of...


  • Stockton-on-Tees, United Kingdom Stockton & District Advice & Information Service Full time

    **Stockton & District Advice & Information Service** **need a** **Debt Caseworker or Trainee Debt Caseworker** This is an exciting opportunity to work with the leading welfare advice charity in Stockton-on-Tees to provide debt, welfare benefits and other advice to people who are having money problems. For the Trainee position, full Citizens Advice...

  • Debt Support Officer

    4 weeks ago


    Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    Good debt and financial capability advice changes people’s lives for the better, but it doesn’t happen by accident. If you have strong admin skills and experience, want to help people and can make the debt advice process run smoothly, then we want you to join our lively and committed team of money and financial capability advisers as a Debt Support...


  • Stoke-on-Trent, United Kingdom Citizens Advice Full time

    **Position**: Welfare Benefits Caseworkers **Location**: Stoke on Trent **Closing date**: 03 July 2023 **Role details**: Job title: Welfare Benefits Caseworkers Location: Stoke on Trent **Salary**: £24,500 Salary pro rata: No Hours per week: 30/37.5 Type of contract: Permanent Closing time: 09:00 Interview date: 12th July 2023 We are looking for...

  • Caseworker

    1 month ago


    Stoke-on-Trent, United Kingdom Jonathan Gullis MP Full time

    Duties and responsibilities may include, but are not limited to: - Assist surgeries and other meetings and follow up as appropriate - Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members - Draft responses to constituents - Ensure records are kept and information managed...

  • Housing Caseworker

    4 weeks ago


    Stoke-on-Trent, United Kingdom Citizens Advice Full time

    **Position**: Housing Caseworker - Trainee **Location**: Stoke on Trent **Closing date**: 12 April 2023 **Role details**: Job title: Housing Caseworker - Trainee Location: Stoke on Trent **Salary**: 18,400 Salary pro rata: Yes Hours per week: 30 Type of contract: Permanent Interview date: 2023-04-20 - Have good communication skills - Be able to...


  • Stoke-on-Trent, United Kingdom Citizens Advice Full time

    **Position**: Administrator - Immigration, Refugee and Asylum Team **Location**: Stoke on Trent **Closing date**: 07 June 2023 **Role details**: **Job title**: Administrator - Immigration, Refugee and Asylum Team **Location**: Stoke on Trent **Salary**: £20,500 **Salary pro rata**: No **Hours per week**: 37.5 **Type of contract**:...

  • Case Support Officer

    4 weeks ago


    Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    Good debt and financial capability advice changes people’s lives for the better, but it doesn’t happen by accident. If you have strong admin skills and experience, want to help people and can make the debt advice process run smoothly, then we want you to join our lively and committed team of money and financial capability advisers as a Case...

  • Financial Controller

    7 hours ago


    Stoke-on-Trent, United Kingdom SF Recruitment Full time

    SF Group are working with a private equity backed business in the Stoke on Trent area on the recruitment of an Interim Financial Controller. This role will report into the Finance Director and offers hybrid working. Key Duties Include: - Managing all day-to-day accounting operations - Coordinating the management of cash flow, debt and debt collection -...

  • Financial Controller

    2 weeks ago


    Stoke-on-Trent, United Kingdom SF Recruitment Full time

    SF Group are working with a private equity backed business in the Stoke on Trent area on the recruitment of an Interim Financial Controller. This role will report into the Finance Director and offers hybrid working. Key Duties Include: - Managing all day-to-day accounting operations - Coordinating the management of cash flow, debt and debt collection -...


  • Stoke-on-Trent, United Kingdom Blink Recruitment UK Limited Full time

    **NEW OPPORTUNITY** **Blink are currently looking for an experienced Credit Controller to join our prestidge client in the ST4 area.** Our client is one of the area's leading manufacturer. They pride themselves on their high quality, high performance products but also their approach to their clients. They are currently looking for an experienced credit...

  • Credit Controller

    1 month ago


    Stoke-on-Trent, United Kingdom Brampton Recruitment Ltd Full time

    We have a fantastic opportunity for a Credit Controller to work with our prestigious client based in Stoke on Trent within their finance department. This company has seen fantastic growth over the last few years and offers great benefits including general annual leave, employee assistance programme, exclusive discounts on holidays/restaurants etc, fantastic...


  • Stoke-on-Trent, United Kingdom Citizens Advice Staffordshire North & Stoke on Trent Full time

    Potteries Moneywise is a financial capability advice project within Citizens Advice Staffordshire North & Stoke on Trent. We are a modern, dynamic and innovative team in an organisation that employs 160 people. We are currently one of the leading and most diverse funded local Citizens Advice organisations within the network. We receive funding from funders...

  • Valuation Surveyor

    4 weeks ago


    Stoke-on-Trent, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 306481**Salary**: - £32,262- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - VOA - Caseworkers - District Valuer Service**Type of role**: - Surveying**Working pattern**: - Flexible working, Full-time,...


  • Stoke-on-Trent, Staffordshire, United Kingdom SF Recruitment Full time

    SF Group are working with a private equity backed business in the Stoke on Trent area on the recruitment of an Interim Financial Controller. This role will report into the Finance Director and offers hybrid working. Key Duties Include: - Managing all day-to-day accounting operations - Coordinating the management of cash flow, debt and debt collection...

  • Credit Controller

    4 weeks ago


    Stoke-on-Trent, United Kingdom Logic Resourcing Full time

    As a Credit Controller (Private Sector), you’ll get stability, genuine career progressions and some incredible benefits, including: - Salary between £25,800 - £29,450. - 36 days holiday, including bank holidays. - An impressive, 28% pension. - The opportunity to work for an organisation focused on nurturing young people so they can flourish and reach...


  • Stoke-on-Trent, United Kingdom 300 North Limited Full time

    Role: Compliance & Helpdesk Manager Location: Stoke-on-Trent Salary: £27,000 - 37.5h week Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are...

  • HR Manager

    1 month ago


    Stoke-on-Trent, United Kingdom Portmeirion Group Full time

    **Location**: Stoke **Contract**: Full time, Permanent **Salary**: Competitive **Hours**: 38.75 We currently have an exciting opportunity to join a dynamic HR team as UK HR Manager. **Key responsibilities** - Manage complex employee relations casework including dispute resolutions, disciplinary, grievances, absence, retirement and redundancy dismissals. -...