HR & Recruitment Advisor

3 weeks ago

StokeonTrent, United Kingdom Avison Young Full time

**Company Overview**

Avison Young is one of the world's fastest-growing commercial real estate firms. This growth is a testament to the commitment we’ve made to our clients and our employees. We’ve designed our organization to be highly collaborative and focused on one thing: creating the best solutions for our clients to deliver long-term success. Avison Young provide real estate management services on behalf of a broad range of clients. We will continue to evolve, striving to meet the changing needs of our industry, our clients and our employees, but we will remain true to our values, culture and vision.

**Why work for us?**

We believe our industry is changing and we want our business to be a company of curious minds, passionate hearts and strategic intelligence. At Avison Young, we are committed to hiring people from all walks of life who have a collaborative style and innovations focus; we believe a diverse and embracing workforce makes for a stronger, more capable and competitive company. We will provide you with a place where you can step up and change the game.

Collaboration is embedded in the way we work - our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth.

Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent.

**Overall Purpose of Job**

The role provides generalist HR support to the HR Business Partner and the business, delivering a professional and efficient service. This will include providing support and advice on Avison Young HR policies and procedures and taking the lead on recruitment across our property and facilities management teams.

**Main Duties, Responsibilities & Accountabilities**
- Supporting proactively with recruitment and resourcing by managing all administration associated with the recruitment process, from advertising, shortlisting CVs to scheduling interviews and preparing contract paperwork.
- Provide direct HR support to the Avison Young Customer Service Centre based in Stoke on Trent, improving recruitment, onboarding and employee relations in this critical operational area.
- Working with teams across the business to improve onboarding process to support the retention of talent.
- Manage probationary periods, flexible working requests, exit interviews and other people processes in line with Avison Young policies and procedures. Advise management on best practice and mitigate risks.
- Manage the attendance management process for long
- and short-term absence cases in line with company policies and procedures. Provide appropriate advice to line managers and support individuals.
- Recording of employees’ annual leave, ensuring staff receive their full entitlements.
- Provide first line HR support on employee relation cases including disciplinaries, grievances and capability. Escalate complex matters to the HR Business Partner.
- To be responsible for all administrative procedures in relation to own casework (such as disciplinary, grievance, absence, changes to terms and conditions etc) ensuring all documentation and paperwork is produced efficiently and is recorded accurately.
- Support the HR Business Partner with adhoc activities and any projects, such as salary review, training initiatives, recruitment, apprenticeships, and onboarding.
- Support the HR Business Partner with complex or strategic matters, this may include more complex cases including TUPE, redundancies and change management.
- Monitor and track case work and flag themes and trends that emerge to the HR Business Partner.
- Support with the engagement of external consultants, including completion of CEST tests, drafting consultancy agreements and general administration.

**This list is not exhaustive. You may be asked to complete additional tasks deemed reasonable within your role remit, as directed by your manager.**

**Desired Knowledge, Skills and Experience**
- Prior experience of operating in a HR capacity, preferably with a customer service centre or facilities management background (although not essential)?
- Knowledge of current legislation, best practice guidance and legal risks relating to employee relation matters.
- Ability to manage workload effectively to meet tight deadlines.
- Previous experience of supporting managers on day-to-day people matters.
- Excellent organisation skills.
- Knowledge of all Microsoft office packages, particularly Word and Excel.
- CIPD level 3 or above (or working towards) desirable.

At Avison Young, we are committed to buildin

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