Key Account Advisor
5 months ago
Castle Water is one of the fastest growing and most successful companies in the utilities sector. We are a disruptive new entrant and market leader in the water market.
We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.
When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions and be confident of their own abilities and potential.
- 35 hours per week, working day shifts Monday to Friday
- Starting salary between £22,000 and £25,000, depending on experience
- Hybrid work model - 2 days in the office and 3 days at home every week
- 28 days holiday, increasing with length of service to a maximum 33 days per year and Company sick pay scheme
- Modern offices in Blairgowrie with free parking, good transport links and free tea/coffee
- All IT equipment will be provided
- Excellent pension and life insurance policies as standard
- Comprehensive induction training with ongoing support in the role
- Great development opportunities for those who want to progress
**Key Responsibilities**
- Deliver excellent customer service to our Key Account business water customers
- Manage customer expectations effectively and resolve issues at the first point of contact
- Work with major customers on complex billing and service issues relating to water usage, waste treatment and validation of charges using state of the art systems
- Preparation of data and analysis for customers
- Regular update of our Commercial Relationship Management and other systems
- Providing essential support to our Key Account Management team
- Respond to metering and billing queries
- Build rapport, identify customer needs quickly, efficiently, and proactively to deliver the right solution in the first instance
**Key Skills & Experience**
- Passionate about delivering excellent Customer Service
- Excellent phone manner with exceptional communication and clear written skills
- Accuracy with strong attention to detail
- Strong organisational skills with the ability to prioritise workload and to multitask
- Strong negotiation skills
- Computer literate with experience of Microsoft Excel, Word and Outlook
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
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