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Account Manager
4 months ago
**ROLE: Account Manager / Estimator**
**Salary: £30K-£35K with a bonus making the annual earnings £35K-£40K.**
**Location: Birmingham**
**Hours: 9am-5.30**
**SELLING POINTS**:
- Uncapped compensation plan
- Progression path to becoming our print management account lead within 6-12 months (as the current account lead is retiring)
- Really reliable customer base, and great production capability.
**Accountabilities**
- Respond promptly (usually same day) to 20-30 inbound customer requests for large graphics, signage and installation projects. Their customers come from a variety of sectors, but in this position, most accounts will be print management companies.
- Talk with customers over the phone to understand and establish their needs. Provide expert product knowledge and advice.
- Translate customer needs into accurate quotes at competitive margins.
- Follow up on quotes to find out why they didn’t proceed and report back to the sales team.
- Upsell to more profitable materials/products where appropriate.
- Book confirmed jobs into our production workflow with high attention to detail.
- Represent the business in a professional manner at all times, with a dedication to the highest level of customer service.
**Experience**
- 5+ years experience in a customer-facing role is required
- 5+ years experience in an account manager / estimator / sales role is strongly preferred
- Experience within the large format print sector
- Experience interacting with print management companies is a bonus, but not required
KEY WORDS:
Account manager, account management, account executive, estimator, estimating, estimating manager, large format, wide format, signage, graphics, pos, point of sale
