Senior Operations Executive

6 months ago

London, United Kingdom Stuart Full time

Stuart is a sustainable \uD83C\uDF31 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission \uD83D\uDE80

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 550+ employees with 90+ nationalities working across France \uD83C\uDDEB\uD83C\uDDF7, Italy \uD83C\uDDEE\uD83C\uDDF9, Poland \uD83C\uDDF5\uD83C\uDDF1, Portugal \uD83C\uDDF5\uD83C\uDDF9, Spain \uD83C\uDDEA\uD83C\uDDF8 and the U.K. \uD83C\uDDEC\uD83C\uDDE7

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision \uD83D\uDE4C

**The role**

The Senior Operations Executive position will work within the UK Operations team and will **report into the Head of Operations **(UK). Your goal will be to manage the Quality Resolutions, Onboarding and Comms delivery team within Operations, ensuring that:

- We onboard the right number of couriers at the right time
- We incentivise couriers on the Stuart platform to deliver to the highest operational quality standards for their clients
- We work collaboratively with our outsourcing partners to execute processes accurately and efficiently
- We communicate clearly and effectively with the courier fleet

**What will I be doing? \uD83E\uDD14**:

- You’ll be responsible for leading and developing a team of operations executives/junior operations executives. You’ll empower them to deliver high quality work and support them to grow and develop in their careers
- You’ll own the budget for Onboarding and Quality fraud losses and work with UK and Global stakeholders to drive efficiencies and achieve cost savings for Stuart
- You’ll lead your team to improve and optimise our processes around each of the three topics, driving efficiencies and high standards
- You’ll liaise with client facing teams (e.g. Regional Management and Account Management) to understand their needs and expectations, implementing changes where required
- You’ll work with Global Operations and directly with Stuarts outsourcing partners to ensure efficiency and accuracy
- You’ll work with your team to manage sensitive issues as they arise, aligning across the business on the best resolution and working to adapt our processes to include these instances in the future, if appropriate
- You’ll contribute towards the courier communications plan for the UK, working with your team to deliver on this and adapt where needed, looking for opportunities to drive engagement with couriers

**What do we need from you? \uD83D\uDE0E**:

- Minimum 3 years of work experience in an operational, consulting or startup role
- Previous experience of managing teams is a plus, but is not required to apply
- Previous experience in any of the related areas (Quality, Onboarding and Communications) is a plus, but is not required to apply
- Strong attention to detail and calm under pressure - you have experience dealing with situations that require work under pressure due to their sensitive nature and/or tight deadlines
- You’re able to rapidly identify opportunities for improvement and drive operational performance
- You enjoy working cross functionally and have strong stakeholder management skills

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact \uD83D\uDE4C

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status \uD83D\uDC99

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