Learning Support Officer

7 months ago


Worcester Park, United Kingdom Engineering Institute of Technology Full time

The Engineering College of Technology (ECT), the UK branch of the Engineering Institute of Technology (EIT), is thrilled to announce the expansion of our team with a new position**:Learning Support Officer (LSO).**

With our head office located in Perth, Western Australia, EIT is renowned for delivering high-quality engineering education and training across the globe. As we continue to grow, we are seeking passionate and talented individuals to join our dedicated team and help shape the future of engineering education.

The LSO is responsible for the coordination and administration of online Vocational (VET) training courses.

The LSO liaises daily with multiple students, lecturers and staff. The role also includes duties such as the coordination of intakes of courses and other administrative tasks.

This role is a hybrid role, allowing you to work from home two day per week. The rest of the week will be spent in our small, Worcester Park office. The rest of the LSO team are based in Australia, New Zealand, South Africa and the Philippines.

**What will set you apart?**
- At least 3 years experience in a multi-faceted, administrative role.
- Proven ability to work independently and as part of a remote team.
- Exceptional attention to detail.
- Strong IT literacy - able to quickly learn and navigate new systems.
- Strong initiative and problem-solving skills.
- Experience in providing outstanding customer service.

**Main responsibilities**
- Answering customer queries
- Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating and sending certificates, maintaining accurate records for all of your courses and adhering to all compliance requirements).
- Updating and maintaining data on the student management system.
- Identifying and counselling underperforming students
- Ensure that the courses you coordinate fully comply with all the Standards for Registered Training Organisations
- Implementing company policies and procedures
- Training lecturers and students on the use of BigBlueButton
- Working with and maintaining the Moodle site
- Providing assistance to the College Manager and your colleagues
- Assisting with EIT accounts
- General office admin as needed.

As the team and your manager are located in Australia and other global offices, you must be someone who is self-motivated and capable of working independently.

**Equal Employment Opportunity**:
EIT embraces and values a diverse workforce. We are an equal opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you willing to obtain the Certificate IV in Training and Assessment? (can be completed on line and paid for by EIT)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 3 years (required)

Work Location: In person



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