Order Book Management Administrator

5 months ago

Motherwell, United Kingdom Resideo Full time

The Order Book Management Administrator is responsible for improving the service we deliver to our customers, through efficient movement of parts and orders through the supply chain. You will join a warm and welcoming team who are responsible for working with internal stakeholders across EMEA to efficiently manage our order book.

This role is available on a hybrid basis, working from home on Monday & Friday, and onsite Tuesday, Wednesday & Thursday.

**JOB DUTIES:
- To own a dedicated part of the EMEA order book either on country/customer or item level.
- To regularly review the open order book under its responsibility and trigger appropriate actions as required.
- To expedite overdue order lines with the supply chain teams such as supply locations and distribution centres.
- To replenish the distribution centres to ensure product availability in line with the provided guidelines and rules.
- To allocate stock to strategic customers in case of product shortages.
- To reserve stock on time to export orders to maximize revenue.
- To manage and trigger emergency shipments and obtain Management approval upfront.
- To liaise with internal departments and resolve any customer requests and enquires in a timely manner.
- To support other Customer Care roles if required/requested. To support projects and process improvements to increase customer satisfaction and productivity

**YOU MUST HAVE**:

- Administration or customer service experience in a fast-paced environment
- An agile approach and be able to manage a large workload Ability to work under pressure

**WE VALUE**:

- SAP knowledge is advantageous (but not essential)
- Planning and / or supply chain experience is desired (but not essential) Experience working in SAP or Salesforce

**WHAT'S IN IT FOR YOU**:

- Flexible Hybrid Working
- Warm & Friendly team environment
- Excellent training and onboarding plan
- Ability to earn extra days holiday for longstanding service

LI-AM3

LI-HYBRID

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