Customer Service Administrator
1 month ago
Resideo is seeking a highly skilled and fluent French speaking Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position, with a mix of working from home and on-site at our office.
Key Responsibilities:- Manage customer relationships in a professional and courteous manner.
- Provide and process information and feedback in response to customer inquiries, concerns, and requests.
- Interface with supply locations and distribution centers to provide updates to customers.
- Respond promptly to customer inquiries and requests via email and phone.
- Take ownership to ensure customers receive a high level of service.
- Receive, validate, and book orders in line with customer agreements.
- Handle, investigate, and resolve customer complaints regarding failures within the order fulfillment process.
- Ensure adherence to all Customer Care and Returns related processes.
- Execute the day-to-day administration of the Customer Returns process and associated customer credits.
- Direct requests and unresolved issues to internal departments/stakeholders and follow up until resolved.
- Follow up customer orders with internal functions on time and update customers regularly and proactively.
- Follow up on customer interaction, providing timely and meaningful feedback.
- Support other administrative roles when required/requested.
- Support projects and process improvements to increase customer experience and productivity.
- Assess supply shortages of customer orders and feedback/escalate to Factory Planner.
- Participate in regular meetings with suppliers on item flows.
- Previous experience in a customer service role or experience working in an office-based environment.
- Fluent in French and English.
- Ability to work comfortably in a fast-paced environment.
- Hybrid working, with Mondays and Fridays worked from home.
- A warm, friendly, and collaborative team environment.
- Excellent training and coaching to help you excel in your role.
- Genuine opportunities for progression.
- Opportunity to work for a forward-thinking global brand.
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Customer Service Representative
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Motherwell, North Lanarkshire, United Kingdom Resideo Full timeResideo is seeking a highly skilled Customer Service Administrator to join our support team. This is a full-time, hybrid position that requires a strong ability to communicate with customers and internal stakeholders in a professional and courteous manner.Key Responsibilities:Manage customer relationships and ensure all customer needs and expectations are...
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Motherwell, North Lanarkshire, United Kingdom Resideo Full timeResideo is seeking a highly skilled Customer Service Administrator to join our support team. This is a full-time, hybrid position that requires a strong ability to communicate with customers and internal stakeholders in a professional and courteous manner.Key Responsibilities:Manage customer relationships and ensure all customer needs and expectations are...
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Customer Service Representative
1 month ago
Motherwell, North Lanarkshire, United Kingdom Resideo Full timeCustomer Service Administrator - French SpeakerResideo is seeking a highly skilled Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position, with a mix of remote and on-site work.Key Responsibilities:Manage customer relationships in a professional and courteous manner.Provide timely and accurate...
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Customer Service Representative
1 month ago
Motherwell, North Lanarkshire, United Kingdom Resideo Full timeCustomer Service Administrator - French SpeakerResideo is seeking a highly skilled Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position, with a mix of remote and on-site work.Key Responsibilities:Manage customer relationships in a professional and courteous manner.Provide timely and accurate...
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