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Call Centre Agent

4 months ago

Shrewsbury, United Kingdom Orbit Full time

Are you a **customer focused** individual?

Are you looking for a better work life balance?

If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant call centre in Shrewsbury.

**What you’ll be doing**:

- Handling **inbound and outbound** calls
- Providing **exceptional customer service **via telephone
- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery

You’ll spend the** first 2 weeks in office for training Monday-Friday between 9am - 5pm**. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We are open 6 days a week. M**onday to Thursday 9am-8pm on Friday's 9am-6pm and Saturdays 9am - 1pm. **You have the option of a 37.5 or 40 hours per week contract with shift patterns that can be completed over 5 days per week. This allows you flexibility of a range of shift patterns to suit your own work / life balance; whilst maximising the income you receive. You will work 1 in 4 Saturdays with time off during the week to make up for the 4 hours worked on a Saturday.

**The Fun Facts**:
We recognise that it’s our call centre staff's **amazing efforts**, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

- A highly competitive salary of **£23,504 - £25,168 (DOE)**:

- **31 days holiday** including all bank holidays
- Discount and cash back on hundreds of high-street shops
- Lots of great monthly incentives where you can win a range of prizes and rewards

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We are looking for people to interview with us ASAP