Crht Call Handler/administrator
6 months ago
The team is based at The Redwoods Centre in Shrewsbury and provides mental health assessment, treatment and support to people in Shropshire. As an integral team in the Urgent Care Pathway we work 24 hours a day, 7 days a week. We work with people who are experiencing a mental health crisis, require extra support alongside their regular support network or who can have the same treatment provided at home that they would receive in a Mental Health Hospital.
We are a team that consists of Band 5 and 6 Nurses, Band 3 Support Workers, Non-Medical Prescribers, Medical Staff, Occupational Therapists, Administrators and Business Support Staff. As we work with people with all types of mental health presentations, we need to have a range of skills and interests that create a strong and responsive team.
- The post holder will be part of a multi-disciplinary team
- Primarily working to provide comprehensive call handling and administrative support on behalf of the CRHT Urgent Care Pathway.
- To receive calls, process enquiries and facilitate the triage of people referred into the CRHT Urgent Care Pathway.
- To be responsible for receiving and processing referrals into the team in accordance with Trust guidelines ensuring efficient and accurate inputting onto Rio and checking other data bases for information.
- To be responsible for the operation of the appointment facilitation into pathways handling enquiries, creating assessment appointments and ensuring electronic systems are up to date and maintained.
- To maintain and provide a full range of office support and administrative systems, including documentation and letters regarding referrals and enquiries.
- To be a central point of contact either electronically or via telephone dealing with all general enquiries, re-directing and signposting where appropriate.
What can we offer you?
- Our SOOTHE resources are supporting staff across the trust with their physical and mental health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- Annual Big SOOTHE week provides time to reflect on the demands following the pandemic and connect with others to feel able to face future challenges as we move forward.
- “In our Gift” provides a platform for your voice to be heard to implement change
- Purchase additional annual leave as well as wellbeing days
- Career development opportunities and coaching
- Access to in house training programs, leadership management and NVQ qualifications as well as our wellbeing and recovery college
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Flexible working wherever possible including opportunities for homeworking
- Opportunities to connect of important issues such as Sustainability and digital working
- Empower and engage our staff with LOVE awards, LOVE long service awards and STAFF Surveys
- Cycle to work scheme
- Commitment to create a more diverse and inclusive organisation through our Staff Equality Network
- NHS pension scheme
- You would be eligible for NHS discounts including blue light card and red guava
For more details about this exciting role please see the attached job description and person specification
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