Call Centre Agent

7 months ago


Shrewsbury, United Kingdom W R Davies Motor Group Full time

We are currently seeking a highly motivated, results-driven Call Centre Agent to join our busy department at our head office in Shrewsbury.

**Responsibilities**:

- Handle outgoing customer calls in a professional and courteous manner.
- Provide information about our products and services to customers.
- Upsell and cross-sell products and services to customers as appropriate.
- Achieve and be motivated to exceed performance targets set by the company.
- Respond to enquiries and resolve issues in a timely and efficient manner.
- Maintain accurate and up-to-date customer and vehicle records.

**Requirements**:

- Prior experience in a call centre or customer service role preferred.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritise in a fast-paced environment and handle a high volume of calls.
- Basic computer skills and knowledge of Microsoft Office.
- Ability to maximise revenue potential.

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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